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Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 800-695-5171 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 200993 times)

Offline LoLo

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Re: Citi reconsideration
« Reply #460 on: December 22, 2016, 08:04:45 PM »
That applies if one is biz and one is personal?
Yes.

Offline Mo2

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Re: Citi reconsideration
« Reply #461 on: January 11, 2017, 09:25:46 AM »
A friend of mine applied for the CITI THANKYOU® PREFERRED CARD for her FIRST credit  card and was denied. She called reconsideration a few times and was not even allowed to try to plead her case was just read a script and hung up on. Any suggestions? Any way they'll accept her?

I heard citi is generally relatively easy on new applicants
Common sense is not a gift, it is a punishment.
Because you have to deal with everyone who doesn't have it.

Offline Mordyk

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Re: Citi reconsideration
« Reply #462 on: January 11, 2017, 02:51:56 PM »
Can i have 2 of the same citi cards? I have a 1.5 yr old simplicity card and i now want a second
#TYH

Offline SPLP

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Re: Citi reconsideration
« Reply #463 on: January 11, 2017, 02:55:32 PM »
I an many others have multi A.A AND HILTON cards

Offline jsk173

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Re: Citi reconsideration
« Reply #464 on: January 11, 2017, 04:48:30 PM »
A friend of mine applied for the CITI THANKYOU® PREFERRED CARD for her FIRST credit  card and was denied. She called reconsideration a few times and was not even allowed to try to plead her case was just read a script and hung up on. Any suggestions? Any way they'll accept her?

I heard citi is generally relatively easy on new applicants

Does she have a credit score — i.e., does she have any credit history aside from credit cards?

Offline Mo2

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Re: Citi reconsideration
« Reply #465 on: January 11, 2017, 07:08:38 PM »
Does she have a credit score — i.e., does she have any credit history aside from credit cards?
she was an AU on my Amex and Chase for a year
Common sense is not a gift, it is a punishment.
Because you have to deal with everyone who doesn't have it.

Offline jsk173

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Re: Citi reconsideration
« Reply #466 on: January 11, 2017, 07:20:22 PM »
Same address? If not, it might not be on all (or any) of her credit reports.

Offline Mo2

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Re: Citi reconsideration
« Reply #467 on: January 11, 2017, 07:55:32 PM »
Same address? If not, it might not be on all (or any) of her credit reports.
Not same address.
i'll need her to go check her free credit report to see if it has anything there
Common sense is not a gift, it is a punishment.
Because you have to deal with everyone who doesn't have it.

Offline rng

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Re: Citi reconsideration
« Reply #468 on: February 01, 2017, 09:30:49 AM »
I just applied for the citi hilton card and was denied.
Anybody have any good advice on what to say to the rep when calling reconsideration line to improve my chances of reversing this?
I have good credit and not a lot of inquiries.

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Re: Citi reconsideration
« Reply #469 on: February 01, 2017, 09:39:12 AM »
I just applied for the citi hilton card and was denied.
Anybody have any good advice on what to say to the rep when calling reconsideration line to improve my chances of reversing this?
I have good credit and not a lot of inquiries.
why were you declined?

Offline rng

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Re: Citi reconsideration
« Reply #470 on: February 01, 2017, 09:39:38 AM »
they said it was a hard decline due to fico

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Re: Citi reconsideration
« Reply #471 on: February 01, 2017, 09:40:17 AM »
they said it was a hard decline due to fico
what is your fico score?

Offline rng

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Re: Citi reconsideration
« Reply #472 on: February 01, 2017, 10:56:34 AM »
what is your fico score?
670 is my current score, I just pulled my report and I see a few late payments on a chase credit card in Feb-March 2011/2012.
I right away called Chase and I said I know nothing about this, they said they will be removing it from my credit report as I know nothing about that account.

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Re: Citi reconsideration
« Reply #473 on: February 01, 2017, 11:08:52 AM »
670 is my current score, I just pulled my report and I see a few late payments on a chase credit card in Feb-March 2011/2012.
I right away called Chase and I said I know nothing about this, they said they will be removing it from my credit report as I know nothing about that account.
so once you clear that up you should be fine

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Re: Citi reconsideration
« Reply #474 on: February 26, 2017, 06:26:41 PM »
Just applied for citi simplicity was immediately declined. Fico-710 {carrying a balance}
Question is; should I work on reconsideration first, or apply for a different card (have a feeling will be approved)

Offline Chief Rabbi of New York

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Re: Citi reconsideration
« Reply #475 on: March 03, 2017, 12:32:47 PM »
how long does it take to hear back after i sent a letter in the mail to Mr Stork?
Show Some Respect for Me, I am The Chief Rabbi of New York :)

Offline Yehuda25

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Re: Citi reconsideration
« Reply #476 on: March 28, 2017, 11:49:38 PM »
Buisness application denied due to lack of a mortgage on credit report?

Any workaround? Rep claims system can't be overrode for this reason (2nd huca)
“To avoid criticism say nothing, do nothing, be nothing.”


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Offline Yehuda25

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Re: Citi reconsideration
« Reply #477 on: March 28, 2017, 11:58:54 PM »
Buisness application denied due to lack of a mortgage on credit report?

Any workaround? Rep claims system can't be overrode for this reason (2nd huca)
new rep claims too many cards open within the last few years? Did i call chase by mistake? :o
“To avoid criticism say nothing, do nothing, be nothing.”


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Re: Citi reconsideration
« Reply #478 on: March 29, 2017, 12:20:42 AM »
new rep claims too many cards open within the last few years? Did i call chase by mistake? :o
thats always a possibility for denial even before 5/24 was around

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Re: Citi reconsideration
« Reply #479 on: April 02, 2017, 12:46:33 AM »
Just applied for citi simplicity was immediately declined. Fico-710 {carrying a balance}
Question is; should I work on reconsideration first, or apply for a different card (have a feeling will be approved)
Citi doesn't want to see more than 5 inquiries in the last 6 months on your Equifax report.