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Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 800-695-5171 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 200995 times)

Offline Mordyk

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Re: Citi reconsideration
« Reply #500 on: August 25, 2017, 10:38:17 AM »
i have a citi simplicity card for about 2 years. i want another new for the long 0apr period. will they approve me for a second? my credit is very good now so hoping for a large credit limit as well.
#TYH

Offline chinagel

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Re: Citi reconsideration
« Reply #501 on: August 25, 2017, 10:53:13 AM »
i have a citi simplicity card for about 2 years. i want another new for the long 0apr period. will they approve me for a second? my credit is very good now so hoping for a large credit limit as well.
yes

Offline Eliyohu

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Re: Citi reconsideration
« Reply #502 on: October 09, 2017, 08:56:55 PM »
I applied for aadvantage executive, got declined, huca'd atleast 10 times, they're telling me it's a systematic decline from the credit bureau, being I have no revolving debt and too many inquiries (I applied for 1 amex, 3 chase at the same time) and being that's the reason for decline they can't reconsider... And nothing they can do, the reps claim the only things is if there's incorrect info on the credit report I can correct it and reapply and they'll do another pull..

Offline yuguy

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Re: Citi reconsideration
« Reply #503 on: October 10, 2017, 11:54:58 AM »
Applied for Citi AA with frozen EX (i am in NY and they pull both EQ and EX). In the past it's never been a problem.

Today i got an email from citi that they couldn't complete my app because a bureau is frozen... is this new?

Offline a good yeshiva bachur

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Re: Citi reconsideration
« Reply #504 on: October 11, 2017, 04:29:41 AM »
I applied for aadvantage executive, got declined, huca'd atleast 10 times, they're telling me it's a systematic decline from the credit bureau, being I have no revolving debt and too many inquiries (I applied for 1 amex, 3 chase at the same time) and being that's the reason for decline they can't reconsider... And nothing they can do, the reps claim the only things is if there's incorrect info on the credit report I can correct it and reapply and they'll do another pull..

Call the executive department

Offline Eliyohu

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Re: Citi reconsideration
« Reply #505 on: October 11, 2017, 08:49:09 AM »

Offline a good yeshiva bachur

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Re: Citi reconsideration
« Reply #506 on: October 11, 2017, 10:18:29 AM »

Offline Eliyohu

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Re: Citi reconsideration
« Reply #507 on: October 11, 2017, 10:30:48 AM »

Offline Eliyohu

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Re: Citi reconsideration
« Reply #508 on: October 17, 2017, 11:44:20 PM »
how long does it take to hear back after i sent a letter in the mail to Mr Stork?
How long did it take?

Offline monkey

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Re: Citi reconsideration
« Reply #509 on: May 25, 2018, 03:11:51 PM »
Applied for a Citi card last night. Got the 7-10 message. Is this pretty much an instant decline?

Here's the message I received. "Thank you for your Citi ThankYou® Premier Card application. We're still reviewing it. Depending on how quickly we're able to process your information, we may post a decision here in 24 hours, so feel free to check back then. We'll be in touch in approximately 7-10 days via mail or email with a decision."

Offline moe8555

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Re: Citi reconsideration
« Reply #510 on: June 10, 2018, 11:34:41 AM »
Applied for a Citi card last night. Got the 7-10 message. Is this pretty much an instant decline?

Here's the message I received. "Thank you for your Citi ThankYou® Premier Card application. We're still reviewing it. Depending on how quickly we're able to process your information, we may post a decision here in 24 hours, so feel free to check back then. We'll be in touch in approximately 7-10 days via mail or email with a decision."

Received this message for the Premier today.  I have perfect credit (15 year+ history, 0 late payments, never carry a balance), but no cards with Citi in the last few years.  Not a churner, only a card or two over 5/24. The only possible factors I can think of: I'm in Israel and applied while connected to a VPN and I have a high reported utilization at the moment (something like 8-9% of total credit) as I haven't yet paid my balances.

Has anyone been approved after receiving this message?  Called once to the application status hotline and was asked where I applied from (told the truth) and verified personal info to be told to continue to wait for the e-mail/letter.  Called the official recon number after and was put on hold for a few minutes while they tried to push it through only to be told to wait again for a call/e-mail/letter within a week and that "nothing was wrong, we just need more time to review."  Any hope?

Offline moe8555

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Re: Citi reconsideration
« Reply #511 on: June 11, 2018, 04:52:41 PM »
Update: Approved!  It was a fraud alert, as suspected.

So don't despair if you get the 7-10 day message from Citi!  It isn't necessarily a 4506-T request  ;D

Offline Hershelsdeals

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Re: Citi reconsideration
« Reply #512 on: October 09, 2018, 09:09:16 AM »
If i closed a thank you preferred CC a couple of months ago, I'll be ineligible for the premier bonus, correct?

Offline pointer

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Re: Citi reconsideration
« Reply #513 on: October 09, 2018, 09:59:36 AM »
got declined for a citi bus. card, reason given: "less than 5 years credit history"
I tried everything, recon. multiple times, letter to E/O, nothing! got same response.

so am trying to see, is this a hard rule? or i was just unlucky
anyone been approved for a citi bus. card (recently) with less than 5 years credit history?

Offline davidrotts63

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Re: Citi reconsideration
« Reply #514 on: October 09, 2018, 10:06:27 AM »
got declined for a citi bus. card, reason given: "less than 5 years credit history"
I tried everything, recon. multiple times, letter to E/O, nothing! got same response.

so am trying to see, is this a hard rule? or i was just unlucky
anyone been approved for a citi bus. card (recently) with less than 5 years credit history?
Not a hard rule (unless recently changed) but its extremely common. More common if you don't have much of a relationship with Citi yet
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline pointer

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Re: Citi reconsideration
« Reply #515 on: October 09, 2018, 10:37:05 AM »
Not a hard rule (unless recently changed) but its extremely common. More common if you don't have much of a relationship with Citi yet
when was the last DP?

Offline davidrotts63

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Re: Citi reconsideration
« Reply #516 on: October 09, 2018, 10:43:29 AM »
when was the last DP?
3-4 months ago, wasn't approved in the end. But that reason fell off the denial letters after recon.
Most recent approval was longer than that
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline US

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Re: Citi reconsideration
« Reply #517 on: October 09, 2018, 11:05:30 AM »


got declined for a citi bus. card, reason given: "less than 5 years credit history"
I tried everything, recon. multiple times, letter to E/O, nothing! got same response.

so am trying to see, is this a hard rule? or i was just unlucky
anyone been approved for a citi bus. card (recently) with less than 5 years credit history?

Was approved for Citi Business with less than 5 years history.
But I have a personal card with them, so this might the reason.

More common if you don't have much of a relationship with Citi yet


Offline pointer

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Re: Citi reconsideration
« Reply #518 on: October 09, 2018, 11:22:07 AM »

Was approved for Citi Business with less than 5 years history.
But I have a personal card with them, so this might the reason.
had a personal card too
how long ago were you approved?

Offline US

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Re: Citi reconsideration
« Reply #519 on: October 09, 2018, 11:24:50 AM »
had a personal card too
how long ago were you approved?
3 months.