Topic Wiki

Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 800-695-5171 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 201181 times)

Offline pointer

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2018
  • Posts: 1539
  • Total likes: 291
  • DansDeals.com Hat Tips 20
    • View Profile
  • Location: United States
Re: Citi reconsideration
« Reply #520 on: October 09, 2018, 11:34:53 AM »
3 months.
alright then, yet another YMMV.

Offline birne

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Sep 2012
  • Posts: 400
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood
Re: Citi reconsideration
« Reply #521 on: October 10, 2018, 10:30:26 PM »
just applied for the Premier card and got the "7-10 days" message. called up the regular recon line, and they said that all it was, was that they needed to verify was me, and confirm that I applied for, and approved me right away. seems like that's policy across the board
WHY NOT?!?!

Offline yosef768

  • DansDeals Copper Elite
  • *
  • Join Date: Oct 2016
  • Posts: 9
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
Re: Citi reconsideration
« Reply #522 on: November 15, 2018, 04:00:14 PM »
What's citi's regular reconsideration #?  Got the same message and think it's also just a fraud alert.

Offline shimino1

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 2378
  • Total likes: 125
  • DansDeals.com Hat Tips 10
    • View Profile
  • Location: israel
Re: Citi reconsideration
« Reply #523 on: March 19, 2019, 12:25:46 PM »
CITI is driving me nuts.
Does anyone have a direct reconsideration number for Business cards?
Also, did anyone ever hear of this? They are telling me that they can't re-evaluate until I receive the declination letter in the mail.

Online LoLo

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2014
  • Posts: 3708
  • Total likes: 160
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #524 on: March 19, 2019, 01:08:16 PM »
Pretty normal, i don't bother applying for Citi business anymore.

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5161
  • Total likes: 270
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: Citi reconsideration
« Reply #525 on: March 19, 2019, 04:32:35 PM »
Pretty normal, i don't bother applying for Citi business anymore.
+1 I do not care for their personal or business cards anymore, worst to deal with.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline Muhammad

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jan 2019
  • Posts: 327
  • Total likes: 15
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Citi reconsideration
« Reply #526 on: March 21, 2019, 06:39:23 AM »
CITI is driving me nuts.
Does anyone have a direct reconsideration number for Business cards?
Also, did anyone ever hear of this? They are telling me that they can't re-evaluate until I receive the declination letter in the mail.
try speaking with the executive department

Offline a good yeshiva bachur

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2015
  • Posts: 2601
  • Total likes: 104
  • DansDeals.com Hat Tips 9
    • View Profile
Re: Citi reconsideration
« Reply #527 on: June 23, 2019, 03:06:34 PM »
Quote
Your application is pending for further review, and we need additional information from you. Call 1-866-606-2961 now to receive an immediate decision.

Please have your application ID xxxxxxxxxxx.  when you call.

If you call now and your application is approved, your card will arrive in approximately 7-10 days.

thats the message I just got from Citi, should I just wait it out? Or is it worth calling?

Offline PETERP

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2011
  • Posts: 3226
  • Total likes: 4
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Citi reconsideration
« Reply #528 on: June 23, 2019, 06:26:05 PM »
Call . It’s probably a request for
Address or income verification .
If you do nothing you will receive
snail mail that they stopped
considering your application 

They may call you back at a verifiable phone
and approve you right after that .

Online Joel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2018
  • Posts: 4613
  • Total likes: 830
  • DansDeals.com Hat Tips 56
    • View Profile
  • Programs: JetBlue Mosaic, Hyatt Globalist, Hilton Diamond, Wyndham Diamond, Marriott Gold, IHG Platinum, National EE, Hertz PC, Enterprise Platinum
Re: Citi reconsideration
« Reply #529 on: August 23, 2019, 08:56:22 AM »
Got this msg today. Call in or wait it out?

Thank you. We have received your application and further processing is required at this time. You may check back in 24 hours to see if a decision has been determined. We will contact you within 1 week via mail/email regarding our decision. Thank you for requesting a CitiBusiness® / AAdvantage® Platinum Select® Card.

Offline @Yehuda

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Oct 2013
  • Posts: 9868
  • Total likes: 174
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #530 on: October 17, 2019, 03:39:58 PM »
Applied for a Citi card last night. Got the 7-10 message. Is this pretty much an instant decline?

Here's the message I received. "Thank you for your Citi ThankYou® Premier Card application. We're still reviewing it. Depending on how quickly we're able to process your information, we may post a decision here in 24 hours, so feel free to check back then. We'll be in touch in approximately 7-10 days via mail or email with a decision."
Got this message today. Called recon, they asked a few verification questions and approved.

Offline Yitz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2008
  • Posts: 1880
  • Total likes: 33
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #531 on: November 24, 2019, 01:39:45 PM »
I just got closed by Citi card. Anyone else have this happen to them and get a reason. Or do they respond like chase.

Offline davidd75

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3149
  • Total likes: 47
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: new jersey
Re: Citi reconsideration
« Reply #532 on: October 23, 2020, 12:17:59 PM »
What does a citi denial for cc for the reason: "credit privileges on your existing account are currently restricted" really mean?

Offline shimino1

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 2378
  • Total likes: 125
  • DansDeals.com Hat Tips 10
    • View Profile
  • Location: israel
Re: Citi reconsideration
« Reply #533 on: July 28, 2021, 06:56:53 PM »
Just got denied for "too many inquiries".
The only other inquiry I have in the last 2 years is from Chase on the same day as Citi (MBM). The recon agent also told me she sees an inquiry from JP Morgan from today.
I thought the banks aren't supposed to see the other pulls for a few days.   
Is this something new?

Offline HoKo

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2012
  • Posts: 616
  • Total likes: 109
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Citi reconsideration
« Reply #534 on: July 28, 2021, 07:05:37 PM »
Just got denied for "too many inquiries".
The only other inquiry I have in the last 2 years is from Chase on the same day as Citi (MBM). The recon agent also told me she sees an inquiry from JP Morgan from today.
I thought the banks aren't supposed to see the other pulls for a few days.   
Is this something new?

I don't know for sure but I believe the credit bureaus have increasingly been getting this data in real-time (or pretty close to it) so what you're describing is certainly possible

Offline shimino1

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 2378
  • Total likes: 125
  • DansDeals.com Hat Tips 10
    • View Profile
  • Location: israel
Re: Citi reconsideration
« Reply #535 on: July 28, 2021, 07:40:57 PM »
Just got denied for "too many inquiries".
The only other inquiry I have in the last 2 years is from Chase on the same day as Citi (MBM). The recon agent also told me she sees an inquiry from JP Morgan from today.
I thought the banks aren't supposed to see the other pulls for a few days.   
Is this something new?
HUCA'd and got the same response. The agent was very nice but said it is a hard rule that he has no way to overturn or even reconsider.
May be time for a PSA: If you do a MBM, submit CITI first.

On the bright side, when I realized Citi wasn't happening, I did a couple AMEX even tough I was planning on skipping AMEX this round. Both were instant approval!

Offline shimino1

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 2378
  • Total likes: 125
  • DansDeals.com Hat Tips 10
    • View Profile
  • Location: israel
Re: Citi reconsideration
« Reply #536 on: July 28, 2021, 08:21:00 PM »
On the bright side, when I realized Citi wasn't happening, I did a couple AMEX even tough I was planning on skipping AMEX this round. Both were instant approval!
Make that three AMEX apps and three instant approvals.

Offline jew

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2012
  • Posts: 543
  • Total likes: 32
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: los angeles
Re: Citi reconsideration
« Reply #537 on: July 28, 2021, 09:45:05 PM »
Nice!
Yah bh amex been really easy lately

Offline Cat18

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Nov 2016
  • Posts: 416
  • Total likes: 23
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Citi reconsideration
« Reply #538 on: December 15, 2021, 12:46:50 PM »
HUCA'd and got the same response. The agent was very nice but said it is a hard rule that he has no way to overturn or even reconsider.
May be time for a PSA: If you do a MBM, submit CITI first.

On the bright side, when I realized Citi wasn't happening, I did a couple AMEX even tough I was planning on skipping AMEX this round. Both were instant approval!

Too bad didn’t read this thread first. Applied first for venture X and then citi premier a few hours later, and got an auto rejection for first time from citi.

Offline HoKo

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2012
  • Posts: 616
  • Total likes: 109
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Citi reconsideration
« Reply #539 on: December 15, 2021, 01:52:07 PM »
Too bad didn’t read this thread first. Applied first for venture X and then citi premier a few hours later, and got an auto rejection for first time from citi.

Yeah I got rejected for this card somewhat recently as well. I’ve seen some reports that Citibank is being tighter with approvals for this particular card.