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Citibank Contacts:
Application status https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 Application status
(866) 606-2961 800-695-5171 Reconsideration Line
(800) 763-9795 General Personal Application Inquiries with live rep
(800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 196743 times)

Offline meshugener

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Re: Citi reconsideration
« Reply #80 on: July 12, 2012, 10:32:57 PM »
Again, compare value.
A big thread dosent necessarily indicate a money making( or lost, for the banks) offer. See how long the Chase A/A thread is.
Its all just a guess.
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Offline Drago

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Re: Citi reconsideration
« Reply #81 on: July 12, 2012, 11:11:05 PM »
I meant why does Citi make a fuss about people having 2 AA cards but they don't care if you have 2 TYP cards?
I asked him this exact question (I have 2 TYP cards, and these apps were for the SO).
He told me its AA's policy, yada yada

Offline Walk On the Ocean

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Re: Citi reconsideration
« Reply #82 on: July 23, 2012, 10:31:48 PM »
Does anyone if Citi will re-pull my CR if I send a letter to Ken Stork? (I will of course be including my reference #)
What about if they get my letter 30+ days after my app?
Thanks in advance

Offline compddd

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Re: Citi reconsideration
« Reply #83 on: July 24, 2012, 11:43:52 AM »
Has anyone tried AskCiti on Twitter to try and get a declined app approved? I just talked to a supervisor in recon and she was rude as hell to me.

Offline Drago

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Re: Citi reconsideration
« Reply #84 on: August 22, 2012, 10:35:14 AM »
Anyone have luck overturning a no decision on the AA biz card?
I received the following reason:
You already have the maximum number of accounts
 that can be issued to an individual.

I have no biz cards with them, so they must mean personal cards.

Offline AJK

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Re: Citi reconsideration
« Reply #85 on: August 22, 2012, 10:41:13 AM »
Anyone have luck overturning a no decision on the AA biz card?
I received the following reason:
You already have the maximum number of accounts
 that can be issued to an individual.

I have no biz cards with them, so they must mean personal cards.

How many?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Drago

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Re: Citi reconsideration
« Reply #86 on: August 23, 2012, 09:30:47 AM »
How many?
I just canceled one, so I have 4 active. 2 AA's, TYP, Dividend.

Offline compddd

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Re: Citi reconsideration
« Reply #87 on: August 23, 2012, 09:45:25 AM »
Supposedly a letter works best for Citi, but I sent them one and they never even bothered to respond. They suck

Offline AJK

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Re: Citi reconsideration
« Reply #88 on: August 23, 2012, 10:26:54 AM »
I just canceled one, so I have 4 active. 2 AA's, TYP, Dividend.

So 5 is the apparent limit?

Supposedly a letter works best for Citi, but I sent them one and they never even bothered to respond. They suck

I'd have followed up.
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Offline Drago

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Re: Citi reconsideration
« Reply #89 on: August 23, 2012, 11:36:14 AM »
So 5 is the apparent limit?

I'd have followed up.
I thought we never trust the reps.
I'll call them soon and post it.

Offline Drago

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Re: Citi reconsideration
« Reply #90 on: August 27, 2012, 02:22:29 PM »
I thought we never trust the reps.
I'll call them soon and post it.

Called them, mentioned that I had canceled a personal account. He confirmed some details, put me on hold, and then approved me. (And he confirmed the 50k + 150 w/o my asking)

Offline compddd

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Re: Citi reconsideration
« Reply #91 on: August 27, 2012, 02:48:09 PM »
So 5 is the apparent limit?

I'd have followed up.

Got a letter response from them finally (I thought they are supposed to call you?)

They told me to kick rocks again for the same reason, too many recent inquiries.

Offline Yosel

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Re: Citi reconsideration
« Reply #92 on: August 29, 2012, 01:02:08 PM »
what is the phone number for citi reconsideration dept.?

Offline JEWDA

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Re: Citi reconsideration
« Reply #93 on: August 29, 2012, 01:03:27 PM »
what is the phone number for citi reconsideration dept.?
Citi:
Citi: 866-606-2787 (Account Analyst)
Citi: 888-201-4523 (New App Approval Status)
Citi App Status: 800-645-7240, 800-288-4653, 800-750-7453
Citi: 800-444-2568 (Retention Dept.)
Citi: 800-763-9795 (Credit Dept.)
Citi Credit Bureau Dispute Fax: 866-713-5028
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Offline aj26

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Re: Citi reconsideration
« Reply #94 on: August 29, 2012, 01:07:16 PM »
I have a lady in my accounting class who works for citi credit department, (approving new accounts and all).
Any questions I should ask her?
 ;D ;D ;D

Offline compddd

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Re: Citi reconsideration
« Reply #95 on: August 29, 2012, 01:56:33 PM »
I have a lady in my accounting class who works for citi credit department, (approving new accounts and all).
Any questions I should ask her?
 ;D ;D ;D

Ask her if she can approve me :)

Offline JEWDA

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Re: Citi reconsideration
« Reply #96 on: August 29, 2012, 02:47:01 PM »
I have a lady in my accounting class who works for citi credit department, (approving new accounts and all).
Any questions I should ask her?
 ;D ;D ;D
tell her she should have taken accounting before working for citi ;)
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Offline Lamdan

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Re: Citi reconsideration
« Reply #97 on: August 29, 2012, 10:57:35 PM »
I have a lady in my accounting class who works for citi credit department, (approving new accounts and all).
Any questions I should ask her?
 ;D ;D ;D
Tell her not to be an idiot like her colleagues. Citi's recon reps are nasty.
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Offline Yungerman

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Re: Citi reconsideration
« Reply #98 on: September 04, 2012, 10:46:13 PM »
Tell her not to be an idiot like her colleagues. Citi's recon reps are nasty.
+1000

I just got declined for a 2BM AA Visa+Amex. I was surprised that the reason was: Monthly balance of Amex over 20k!
I explained that the high charges are business operating expenses and obviously not personal spending. Speaking to
multiple supervisors of multiple departments didn't help. I'm using the age old DDF method: Bitochon, Tehillin, and HUCA!

Offline myb821

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Re: Citi reconsideration
« Reply #99 on: September 04, 2012, 10:47:44 PM »
+1000

I just got declined for a 2BM AA Visa+Amex. I was surprised that the reason was: Monthly balance of Amex over 20k!
I explained that the high charges are business operating expenses and obviously not personal spending. Speaking to
multiple supervisors of multiple departments didn't help. I'm using the age old DDF method: Bitochon, Tehillin, and HUCA!
u should def have paid those off b4 applying or get a business card to put those kind of transactions on