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Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 800-695-5171 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 234790 times)

Offline shoobi

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Re: Citi reconsideration
« Reply #260 on: June 10, 2015, 12:31:34 PM »
Applied for prestige and premier in same day (didn't know you can't), got prestige. applied again for premier couple of days ago, and denied. sent letter to Stork. hoping against hope...

Update- YES!!!!!! They called me back, a nice lady named kaitlyn, i missed the call so she left me a voicemail with her direct number (good to have for future), they APPROVED me for the Premier upon receiving my letter... i didn't even have to talk to them, she told me it was already approved 2 days ago, she was just letting me know. Wow! I was a skeptic but now I am a believer in the magic of the Stork... :)))

Offline Marco Polo

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Re: Citi reconsideration
« Reply #261 on: June 10, 2015, 12:54:44 PM »
How many days between applications?
Quaerite et Invenietis.

Offline shoobi

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Re: Citi reconsideration
« Reply #262 on: June 10, 2015, 01:05:21 PM »
originally was 2bm since i didn't know how it works, then a few weeks later i applied again

Offline Marco Polo

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Re: Citi reconsideration
« Reply #263 on: June 10, 2015, 01:09:52 PM »
originally was 2bm since i didn't know how it works, then a few weeks later i applied again
I thought you may have gotten it within the the same week which would have been very interesting. Glad you were approved.
Quaerite et Invenietis.

Offline rng

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Re: Citi reconsideration
« Reply #264 on: June 18, 2015, 02:52:50 PM »
I applied for the citi premier thank you card today and they are saying app is pending and I should wait for 7-10 days for a letter to get a decision, I went online and it says pending review...

Is there anything I can say that could get them to speed it up and get a decision/hopefully approval earlier?

I huca'ed many a times

Offline rng

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Re: Citi reconsideration
« Reply #265 on: June 18, 2015, 02:54:16 PM »
Update- YES!!!!!! They called me back, a nice lady named kaitlyn, i missed the call so she left me a voicemail with her direct number (good to have for future), they APPROVED me for the Premier upon receiving my letter... i didn't even have to talk to them, she told me it was already approved 2 days ago, she was just letting me know. Wow! I was a skeptic but now I am a believer in the magic of the Stork... :)))
can you pls share what you wrote? doesn't have to be word for word...

Offline Dr Moose

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Re: Citi reconsideration
« Reply #266 on: June 18, 2015, 02:55:13 PM »
Update- YES!!!!!! They called me back, a nice lady named kaitlyn, i missed the call so she left me a voicemail with her direct number (good to have for future), they APPROVED me for the Premier upon receiving my letter... i didn't even have to talk to them, she told me it was already approved 2 days ago, she was just letting me know. Wow! I was a skeptic but now I am a believer in the magic of the Stork... :)))
are you sure it wasn't just a guy  :P
Hey there! I am using DansDeals Forums.

Offline shoobi

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Re: Citi reconsideration
« Reply #267 on: June 18, 2015, 02:55:43 PM »
Applied for prestige and premier in same day (didn't know you can't), got prestige. applied again for premier couple of days ago, and denied. sent letter to Stork. hoping against hope...

Update- YES!!!!!! They called me back, a nice lady named kaitlyn, i missed the call so she left me a voicemail with her direct number (good to have for future), they APPROVED me for the Premier upon receiving my letter... i didn't even have to talk to them, she told me it was already approved 2 days ago, she was just letting me know. Wow! I was a skeptic but now I am a believer in the magic of the Stork... :)))

I would write a letter to Stork. sounds funny, i was skeptical, but it worked for me.

Here's text of the letter I wrote:

Dear Mr. Stork,

Thank you for reading this letter.

I recently applied for a Citi ThankYou Premier credit card, and was denied. Please can you reconsider this?

I have an excellent credit history and credit score. I also have NEVER missed a payment on a credit card, I pay every balance in FULL, and I utilize a low percentage of my available credit. I have a diverse portfolio of credit cards and have been a perfect, model customer. The risk of approving me is very low.

I specifically like the Citi ThankYou Premier card because of the amazing bonus categories to earn extra points on travel and gas. I live in New Jersey and commute to New York a lot, which is a 3 hour round trip, so that would be really great for me. Also, no foreign transaction fees is great for when I’m abroad.
Please reconsider my application to approve me for this credit card. I would really appreciate it.

Thank you,
(My Name)

Offline shoobi

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Re: Citi reconsideration
« Reply #268 on: June 18, 2015, 02:57:03 PM »
are you sure it wasn't just a guy  :P

positive haha

Offline Hamavin

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Re: Citi reconsideration
« Reply #269 on: June 18, 2015, 02:59:31 PM »
You think if I applied for a citi biz 15 months after previous one instead of 18 there is hope with stork?

Offline shoobi

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Re: Citi reconsideration
« Reply #270 on: June 18, 2015, 03:01:31 PM »
You must be worthy to believe in the Magic Of The Stork. Not all are suited for this path. Time will tell, my lad :)

Offline D93

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Re: Citi reconsideration
« Reply #271 on: June 19, 2015, 01:53:07 AM »
You think if I applied for a citi biz 15 months after previous one instead of 18 there is hope with stork?
What's the issue with that?

Offline 12HRS

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Re: Citi reconsideration
« Reply #272 on: June 19, 2015, 08:56:26 AM »
What's the issue with that?

some applications say not eligible for bonus if you had the bonus in the last 18 months.

I don't think its a good idea to stork for the bonus.

Offline Geshmak25

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Re: Citi reconsideration
« Reply #273 on: June 19, 2015, 08:57:55 AM »
I have been declined every time I apply for a citi card due to too much activity on my credit file. I have never called up recon - will it help? Anything else I can do?
PUTPAC = PITA

Offline MosheD

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Re: Citi reconsideration
« Reply #274 on: June 19, 2015, 09:30:26 AM »
I have been declined every time I apply for a citi card due to too much activity on my credit file. I have never called up recon - will it help? Anything else I can do?
Of course itll help. How does someone with 500 posts not know about recon???

Offline Geshmak25

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Re: Citi reconsideration
« Reply #275 on: June 19, 2015, 10:11:19 AM »
Of course itll help. How does someone with 500 posts not know about recon???

I know about recon, just don't like it  :P. See my signature. Point of question was whether people had success with recon on this issue. Any advice on how to get around too much activity on credit file?
PUTPAC = PITA

Offline yuguy

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Re: Citi reconsideration
« Reply #276 on: June 19, 2015, 10:40:04 AM »
I know about recon, just don't like it  :P. See my signature. Point of question was whether people had success with recon on this issue. Any advice on how to get around too much activity on credit file?

You can try to chat with them--sometimes they just need to verify some more information which they can usually do over chat. I recently did it with my Prestige app.

Offline Geshmak25

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Re: Citi reconsideration
« Reply #277 on: June 19, 2015, 10:55:16 AM »
You can try to chat with them--sometimes they just need to verify some more information which they can usually do over chat. I recently did it with my Prestige app.

Link? On the chat that I found the rep says that don't have access to personal info and I need to call in.
PUTPAC = PITA

Offline yuguy

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Re: Citi reconsideration
« Reply #278 on: June 19, 2015, 11:25:49 AM »
Link? On the chat that I found the rep says that don't have access to personal info and I need to call in.

Hmm, it was the normal chat under "contact us". I just said "I recently applied for the citi prestige, can you take a look at my application". Maybe it depends on the reason it went pending.

Online PETERP

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Re: Citi reconsideration
« Reply #279 on: June 19, 2015, 11:47:10 AM »
Link? On the chat that I found the rep says that don't have access to personal info and I need to call in.

You can Chat on the phone also ! You know , like chatting someone up , getting friendly , winning over
Recon person .