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Citibank Contacts:
Application status https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 Application status
(866) 606-2961 800-695-5171 Reconsideration Line
(800) 763-9795 General Personal Application Inquiries with live rep
(800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 204454 times)

Offline Shmulyg

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Re: Citi reconsideration
« Reply #140 on: June 23, 2013, 07:38:10 PM »
Executive office told me "1 in 60 something days".
Personal or business?

Offline bem684

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Re: Citi reconsideration
« Reply #141 on: June 26, 2013, 08:50:03 AM »
So the annual fee just hit on my TY card and I called to cancel it and transfer the credit to my Hilton.  The rep told me they don't transfer credit lines at all.  Is that true?

Offline Ephcc90

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Re: Citi reconsideration
« Reply #142 on: June 30, 2013, 06:56:14 PM »
I applied for the AA plat card and citi just mailed me a form asking for my tax info. ( Its my first with them) Ever happen to anyone?

Offline m65

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Re: Citi reconsideration
« Reply #143 on: July 02, 2013, 06:33:56 PM »
any1 have experience getting approved for a card already had in te past 18 mnths after writing to Mr. ken stork?

Offline Saver2000

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Re: Citi reconsideration
« Reply #144 on: October 06, 2013, 10:37:24 PM »
What the phone number for citi recon?

Offline smaxber

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Re: Citi reconsideration
« Reply #145 on: October 06, 2013, 11:36:07 PM »

Offline Super Speed

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Re: Citi reconsideration
« Reply #146 on: October 07, 2013, 02:50:24 PM »
What's a FICO score decline? I called recon. and asked them to reconsider the rep. tells me even if I would want to on my end there's a FICO score decline and that we can't override. :(


Offline compddd

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Re: Citi reconsideration
« Reply #147 on: October 07, 2013, 03:02:06 PM »
So the annual fee just hit on my TY card and I called to cancel it and transfer the credit to my Hilton.  The rep told me they don't transfer credit lines at all.  Is that true?

You can downgrade to a no AF card, or cancel

Offline george

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Re: Citi reconsideration
« Reply #148 on: October 07, 2013, 03:42:33 PM »
What's a FICO score decline? I called recon. and asked them to reconsider the rep. tells me even if I would want to on my end there's a FICO score decline and that we can't override. :(
Do you have a low credit score? I have no idea, but perhaps that's what a "FICO score decline" means.

Offline ygift

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Re: Citi reconsideration
« Reply #149 on: October 07, 2013, 09:54:28 PM »
I just applied for 2 different citi cards at the same time (with 2 different browsers) and I got approved on one but denied on the other. I called recon and they said you can only get one a day. any ideas what I can do since even if I wait a few days im afraid they will deny when they see I got one a few days earlier
I need another 1 or 2 cards for balance transfers and im afraid to try chase because I have quite a few of their cards already. what other cards should I do besides chase and citi?

Offline Super Speed

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Re: Citi reconsideration
« Reply #150 on: October 07, 2013, 10:14:52 PM »
Do you have a low credit score? I have no idea, but perhaps that's what a "FICO score decline" means.
Not crazy low, upper 6.


Offline sky121

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Re: Citi reconsideration
« Reply #151 on: October 08, 2013, 10:29:34 AM »
Is there a way to check application status through an automated system with Citi? Without having to speak to someone?
"Not all who wander are lost"

Offline Moshe123

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Re: Citi reconsideration
« Reply #152 on: October 08, 2013, 10:51:52 AM »
Yes. You should get an email for it if you entered your email address. If you still didn't get an email, then you were denied.

Offline sky121

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Re: Citi reconsideration
« Reply #153 on: October 08, 2013, 10:53:47 AM »
Yes. You should get an email for it if you entered your email address. If you still didn't get an email, then you were denied.
Blimey! No email that you applied even? Guess it was denied.
"Not all who wander are lost"

Offline @jack123

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Re: Citi reconsideration
« Reply #154 on: October 08, 2013, 12:21:55 PM »

got a rejection for a business MC because I have "maximum account for an individual." i only have one personal account open with them and no business. Called and they said because I have had the business one before, even though I closed it in the end of 2011, more than 18 months ago. The supervisor claimed can't have it again within two years and that has always been the policy. Tried HUCA and next rep saw notes that already spoke to supervisor and couldn't help. Any advice?

Is writing stork for business too or just personal?

Thanks!

Offline Shmulyg

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Re: Citi reconsideration
« Reply #155 on: October 08, 2013, 03:58:35 PM »
Not crazy low, upper 6.
Upper 6 is pretty low...

Offline Super Speed

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Re: Citi reconsideration
« Reply #156 on: October 08, 2013, 06:26:36 PM »

Offline eli1571

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Re: Citi reconsideration
« Reply #157 on: October 11, 2013, 06:22:08 AM »
got a rejection for a business MC because I have "maximum account for an individual." i only have one personal account open with them and no business. Called and they said because I have had the business one before, even though I closed it in the end of 2011, more than 18 months ago. The supervisor claimed can't have it again within two years and that has always been the policy. Tried HUCA and next rep saw notes that already spoke to supervisor and couldn't help. Any advice?

Is writing stork for business too or just personal?

Thanks!
just had that same thing tried twice already but no luck. pls update if u mange to get yours approved.

Offline @jack123

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Re: Citi reconsideration
« Reply #158 on: October 17, 2013, 12:58:33 PM »
just had that same thing tried twice already but no luck. pls update if u mange to get yours approved.


got them to reconsider my wife's which was denied for same reason, and then I told the rep that agreed to do that what happened with my app so she resubmitted that for reconsideration as well. Now mine shows online as pending, until now it was officially denied, so hopefully will know sooon. but all of the reps I spoke to were adamant that its 18 months from the time closed (exept the first guy who insisted it was 2 yrs), and we're only willing to reconsider because they say the last time I had it was more than that, or very close to it...

Offline AJK

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Re: Citi reconsideration
« Reply #159 on: October 17, 2013, 03:19:54 PM »

got them to reconsider my wife's which was denied for same reason, and then I told the rep that agreed to do that what happened with my app so she resubmitted that for reconsideration as well. Now mine shows online as pending, until now it was officially denied, so hopefully will know sooon. but all of the reps I spoke to were adamant that its 18 months from the time closed (exept the first guy who insisted it was 2 yrs), and we're only willing to reconsider because they say the last time I had it was more than that, or very close to it...

Sounds awfully familiar to a story I heard recently...
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper