Topic Wiki


fundamental
Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant/condescending corporate culture) and what, if anything, are you going to do to fundamentally change things?

service
 
We are well aware that your customer service is in line with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Why as a passenger do I have to feel like a pain to the FA's if I just want to drink! Why can't they have an area where you could take yourself. and those 5oz cups (with no soda can).....

Why do you hate your customers.

products
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?


I would ask them if the Hashgocha is reliable on the standard meals

And why doesn't Toronto deserve a 787?!!?

And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

In addition to new IFE can they retrofit new seats in 777? (At least in J)
booking/awards

Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY


Why are you cutting TA comms? Aren't there smarter ways to cut (not even) 5%? 😡

Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?

Why don't you have a competitive credit card for points and status?
site
When is a website coming with better cookies and better paid and award flex search calendars?

We have iron dome but why doesn't manage my booking online work?
« Last edited by Iz on July 25, 2018, 01:31:25 PM »

Author Topic: If You Could Ask El Al Management One Question...  (Read 14835 times)

Offline yandmk

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Re: If You Could Ask El Al Management One Question...
« Reply #100 on: July 24, 2018, 09:58:42 AM »
What time is your phone call scheduled for?

Offline tavster

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Re: If You Could Ask El Al Management One Question...
« Reply #101 on: July 24, 2018, 10:05:04 AM »
What time is your phone call scheduled for?
..and are you going to post the key takeaways here?

Offline jj1000

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Re: If You Could Ask El Al Management One Question...
« Reply #102 on: July 24, 2018, 10:18:41 AM »
What time is your phone call scheduled for?
And what's the call in number?

See my 5 step program to your left <--

(Real signature under my location)

Offline davidrotts63

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Re: If You Could Ask El Al Management One Question...
« Reply #103 on: July 24, 2018, 10:20:22 AM »
New thread idea: questions for Dan.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline zagguru

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Re: If You Could Ask El Al Management One Question...
« Reply #104 on: July 24, 2018, 10:28:41 AM »
New thread idea: questions for Dan.

First question. whats the UPS method?

Offline davidrotts63

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Re: If You Could Ask El Al Management One Question...
« Reply #105 on: July 24, 2018, 10:30:43 AM »
First question. whats the UPS method?
Banned for life.
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Offline SearchGuy

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Re: If You Could Ask El Al Management One Question...
« Reply #106 on: July 24, 2018, 10:47:55 AM »
BTW is legroom any different on elal then United or Delta?
on their 777 they are above average according to GF, so whats there to complain about it, otherwise they are average

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #107 on: July 24, 2018, 11:10:40 AM »
Very candid interview, only had time for a small portion of the questions, though hopefully TBC.
Alas, it needs to be washed through LY PR before I can share.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline zagguru

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Re: If You Could Ask El Al Management One Question...
« Reply #108 on: July 24, 2018, 11:11:45 AM »

Alas, it needs to be washed through LY PR before I can share.


How long do you expect that to take?

Offline Shauly101

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Re: If You Could Ask El Al Management One Question...
« Reply #109 on: July 24, 2018, 11:18:08 AM »
LY = Elal?

Offline zagguru

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Offline smart man

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Re: If You Could Ask El Al Management One Question...
« Reply #111 on: July 24, 2018, 11:38:55 AM »

How long do you expect that to take?
With Elal? Probably forever :P

Offline 12HRS

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Re: If You Could Ask El Al Management One Question...
« Reply #112 on: July 24, 2018, 12:07:04 PM »
With Elal? Probably forever :P

We dont use forever as a measuring stone here. We use trip report time.

AKA. As long as somethingfishy takes to put out a trip report when he is waiting on whyme

Offline zagguru

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Re: If You Could Ask El Al Management One Question...
« Reply #113 on: July 24, 2018, 12:37:52 PM »
We dont use forever as a measuring stone here. We use trip report time.

AKA. As long as somethingfishy takes to put out a trip report when he is waiting on whyme

I thought @Dan TR usually takes longer?

Offline ilherman

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Re: If You Could Ask El Al Management One Question...
« Reply #114 on: July 24, 2018, 12:38:51 PM »
Very candid interview, only had time for a small portion of the questions, though hopefully TBC.
Alas, it needs to be washed through LY PR before I can share.
Had time for any of my concerns?

Especially the issue about fees from their top tier elites?

You think you moved the needle or was it just talk?
You can say what you think when you think what you say.

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #115 on: July 24, 2018, 12:39:51 PM »
Had time for any of my concerns?

Especially the issue about fees from their top tier elites?

You think you moved the needle or was it just talk?

He's not a Matmid guy, didn't get to anything there except to ask to speak to someone at Matmid.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #116 on: July 24, 2018, 01:00:04 PM »
He's not a Matmid guy, didn't get to anything there except to ask to speak to someone at Matmid.
He's not a Matmid guy, he's not a Customer Service guy, he's not an Operations guy, etc. etc. What exactly did you expect from a conversation with him, other than something about the website and Wifi?
I've been waiting over 5 years with bated breath for someone to say that!
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Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #117 on: July 24, 2018, 01:01:29 PM »
He's not a Matmid guy, he's not a Customer Service guy, he's not an Operations guy, etc. etc. What exactly did you expect from a conversation with him, other than something about the website and Wifi?
Who said I was expecting anything?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #118 on: July 24, 2018, 01:02:51 PM »
- Blue rows in the back on NYC routes would be very nice (pink isn't really necessary). It's basically Bachurim and yungeleit flying themselves who have the issues.
(probably some more. can't think of them at the moment)

Wrong.

If they only do blue rows (or more accurately, seat blocks), then it becomes a "charedi" issue. Designating both types, makes it a choice available to customers. Question is what happens if you have someone who identifies one way and is legally something else in one of those rows....
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #119 on: July 24, 2018, 01:04:23 PM »
Who said I was expecting anything?

I just assumed that if you found it worth your time, you were expecting something out of the conversation. I guess you did get traffic and comment posts on DDMS, so something must have been worthwhile.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan