Topic Wiki


fundamental
Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant/condescending corporate culture) and what, if anything, are you going to do to fundamentally change things?

service
 
We are well aware that your customer service is in line with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Why as a passenger do I have to feel like a pain to the FA's if I just want to drink! Why can't they have an area where you could take yourself. and those 5oz cups (with no soda can).....

Why do you hate your customers.

products
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?


I would ask them if the Hashgocha is reliable on the standard meals

And why doesn't Toronto deserve a 787?!!?

And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

In addition to new IFE can they retrofit new seats in 777? (At least in J)
booking/awards

Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY


Why are you cutting TA comms? Aren't there smarter ways to cut (not even) 5%? 😡

Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?

Why don't you have a competitive credit card for points and status?
site
When is a website coming with better cookies and better paid and award flex search calendars?

We have iron dome but why doesn't manage my booking online work?
« Last edited by Iz on July 25, 2018, 01:31:25 PM »

Author Topic: If You Could Ask El Al Management One Question...  (Read 11034 times)

Offline PlatinumGuy

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Re: If You Could Ask El Al Management One Question...
« Reply #30 on: July 22, 2018, 02:21:39 PM »
They need to gut their website and start from zero, but the same can be said for the airline itself.
Purpose > Pleasure

Offline PlatinumGuy

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Re: If You Could Ask El Al Management One Question...
« Reply #31 on: July 22, 2018, 02:27:03 PM »
I would ask them if the Hashgocha is reliable on the standard meals
Purpose > Pleasure

Offline YesThatsMe

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Re: If You Could Ask El Al Management One Question...
« Reply #32 on: July 22, 2018, 02:29:57 PM »
If they can bring back the Sefer Torah on the flights departing NYC Sunday & Wednesday and Erev Rosh Chodesh nights (and Chanuka Chol Hamoed etc)

Designate an area and time for prayers, as not to cause heartache to those not interested, and to allow people in Business First to participate, knowing the timing.

Understand our needs re carriages and car seats and bassinets, and explain those policies clearly so that there is no bad feelings.

Offline YesThatsMe

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Re: If You Could Ask El Al Management One Question...
« Reply #33 on: July 22, 2018, 02:31:50 PM »
And why doesn't Toronto deserve a 787?!!?

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Re: If You Could Ask El Al Management One Question...
« Reply #35 on: July 22, 2018, 02:45:10 PM »
Designate an area and time for prayers, as not to cause heartache to those not interested, and to allow people in Business First to participate, knowing the timing.
Do they not allow a galley for tefila? Do you really want LY setting zman tefila?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: If You Could Ask El Al Management One Question...
« Reply #36 on: July 22, 2018, 02:45:27 PM »
Understand our needs re carriages and car seats and bassinets, and explain those policies clearly so that there is no bad feelings.
More details please.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #37 on: July 22, 2018, 02:45:47 PM »
I would ask them if the Hashgocha is reliable on the standard meals
The OU certifies it and says that it's not ideal.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: If You Could Ask El Al Management One Question...
« Reply #38 on: July 22, 2018, 02:46:26 PM »
Yes. But I've use IB, FB and other which I think LY beats.
It's definitely something that can use work, but that's the least if their problems IMHO now.
Why can't the site be world class?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: If You Could Ask El Al Management One Question...
« Reply #39 on: July 22, 2018, 02:47:23 PM »
Why can't the site be world class?
You have 100 questions?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

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Re: If You Could Ask El Al Management One Question...
« Reply #40 on: July 22, 2018, 02:55:44 PM »
Don't have experience with LY bookings, but what happens with it?
What other website issues are there?
1- This whole last week the "manage my booking tool" ain't work!
2- Even when it did - the information is never synced correctly! Meal booked or seat! It rarely reflects what has already been confirmed.
2- Can't book flight online with Israeli cc without Israeli Id card no. Many Israel CC holders run it on a Foreign passport number like myself.

Offline YesThatsMe

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Re: If You Could Ask El Al Management One Question...
« Reply #41 on: July 22, 2018, 02:56:58 PM »
Do they not allow a galley for tefila? Do you really want LY setting zman tefila?

They do, but its's always a spontaneous thing organized, which sometimes clashes with service, and annoys crew and gets moved around, ie its tolerated, but not organized.

As 85% of these flights WILL have/need a minyan, they may as well set it up officially.

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Re: If You Could Ask El Al Management One Question...
« Reply #42 on: July 22, 2018, 02:57:59 PM »
They do, but its's always a spontaneous thing organized, which sometimes clashes with service, and annoys crew and gets moved around, ie its tolerated, but not organized.

As 85% of these flights WILL have/need a minyan, they may as well set it up officially.
Zmanim change, I wouldn't expect LY to set that up.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: If You Could Ask El Al Management One Question...
« Reply #43 on: July 22, 2018, 03:01:02 PM »
More details please.

These flights can have up to 35 carriages at gate check in (KH, from multiple firsthand experiences), so the should dedicate a lane at check in for all passengers with carriages, so that customers don't get annoyed, and that not every family gets up the minute Business boarding begins, adding to the chaos in the gate area.

Many people bring car seats for lap children, which is a huge chilul hashem as it leads to issues, ElAl should not allow a car seat past boarding unless they see a seat on the ticket for the infant.

Offline YesThatsMe

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Re: If You Could Ask El Al Management One Question...
« Reply #44 on: July 22, 2018, 03:02:44 PM »

Correct, but even within a certain window.

And it changes only twice a year, there can be a summer and winter calendar (similar to route calendars).
« Last Edit: July 22, 2018, 03:08:42 PM by YesThatsMe »