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fundamental
Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant/condescending corporate culture) and what, if anything, are you going to do to fundamentally change things?

service
 
We are well aware that your customer service is in line with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Why as a passenger do I have to feel like a pain to the FA's if I just want to drink! Why can't they have an area where you could take yourself. and those 5oz cups (with no soda can).....

Why do you hate your customers.

products
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?


I would ask them if the Hashgocha is reliable on the standard meals

And why doesn't Toronto deserve a 787?!!?

And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

In addition to new IFE can they retrofit new seats in 777? (At least in J)
booking/awards

Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY


Why are you cutting TA comms? Aren't there smarter ways to cut (not even) 5%? 😡

Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?

Why don't you have a competitive credit card for points and status?
site
When is a website coming with better cookies and better paid and award flex search calendars?

We have iron dome but why doesn't manage my booking online work?
« Last edited by Iz on July 25, 2018, 01:31:25 PM »

Author Topic: If You Could Ask El Al Management One Question...  (Read 14402 times)

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #20 on: July 22, 2018, 02:05:18 PM »
Which foreign carrier do you know that has a US credit card (with the exception of Aeroplan)?
AM
AV
BA
CX
EI
KE
IB
LH
OZ
VS
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Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #21 on: July 22, 2018, 02:09:21 PM »
Elal's Israeli flycard gives plat status with about $100k spend
Assuming the question is about a US card.
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Offline moisheyb

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Re: If You Could Ask El Al Management One Question...
« Reply #22 on: July 22, 2018, 02:09:27 PM »
Elal's Israeli flycard gives plat status with about $100k spend

Why can't we have a us cc?
Which foreign carrier do you know that has a US credit card (with the exception of Aeroplan)?
Cathay pacific, avainca, BA, iberia.

Also most of El al's customers come from the US and we all know how much Jews like points....so know not make a product that all the Jews will have and still be able to rake in millions off the points/ processing fees?

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Re: If You Could Ask El Al Management One Question...
« Reply #23 on: July 22, 2018, 02:09:51 PM »
We have iron dome but why doesn't manage my booking online work?
Don't have experience with LY bookings, but what happens with it?
What other website issues are there?
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Re: If You Could Ask El Al Management One Question...
« Reply #24 on: July 22, 2018, 02:10:33 PM »
Elal's Israeli flycard gives plat status with about $100k spend
Without any flying?

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Re: If You Could Ask El Al Management One Question...
« Reply #25 on: July 22, 2018, 02:13:15 PM »


When is a website coming with better..... award flex search calendars?

Haven't used it much but I didn't think it was bad
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #26 on: July 22, 2018, 02:15:34 PM »

Haven't used it much but I didn't think it was bad
Have you used AA/DL/UA flex calendars?
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Re: If You Could Ask El Al Management One Question...
« Reply #27 on: July 22, 2018, 02:16:49 PM »
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?
נאר דאס פעלט זיי אויס.

The next day after instituting that you'll have the LGBT terrorists demand rainbow colored rows.
I've been waiting over 5 years with bated breath for someone to say that!
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Re: If You Could Ask El Al Management One Question...
« Reply #28 on: July 22, 2018, 02:19:41 PM »
Have you used AA/DL/UA flex calendars?
Yes. But I've use IB, FB and other which I think LY beats.
It's definitely something that can use work, but that's the least if their problems IMHO now.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

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Re: If You Could Ask El Al Management One Question...
« Reply #29 on: July 22, 2018, 02:20:55 PM »
Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?
« Last Edit: July 22, 2018, 02:24:55 PM by shapsam »

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Re: If You Could Ask El Al Management One Question...
« Reply #30 on: July 22, 2018, 02:21:39 PM »
They need to gut their website and start from zero, but the same can be said for the airline itself.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר יוסיף אהבה לתורה.״ - אורחות צדיקים

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Re: If You Could Ask El Al Management One Question...
« Reply #31 on: July 22, 2018, 02:27:03 PM »
I would ask them if the Hashgocha is reliable on the standard meals
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר יוסיף אהבה לתורה.״ - אורחות צדיקים

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Re: If You Could Ask El Al Management One Question...
« Reply #32 on: July 22, 2018, 02:29:57 PM »
If they can bring back the Sefer Torah on the flights departing NYC Sunday & Wednesday and Erev Rosh Chodesh nights (and Chanuka Chol Hamoed etc)

Designate an area and time for prayers, as not to cause heartache to those not interested, and to allow people in Business First to participate, knowing the timing.

Understand our needs re carriages and car seats and bassinets, and explain those policies clearly so that there is no bad feelings.

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Re: If You Could Ask El Al Management One Question...
« Reply #33 on: July 22, 2018, 02:31:50 PM »
And why doesn't Toronto deserve a 787?!!?

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Re: If You Could Ask El Al Management One Question...
« Reply #35 on: July 22, 2018, 02:45:10 PM »
Designate an area and time for prayers, as not to cause heartache to those not interested, and to allow people in Business First to participate, knowing the timing.
Do they not allow a galley for tefila? Do you really want LY setting zman tefila?
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Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #36 on: July 22, 2018, 02:45:27 PM »
Understand our needs re carriages and car seats and bassinets, and explain those policies clearly so that there is no bad feelings.
More details please.
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Re: If You Could Ask El Al Management One Question...
« Reply #37 on: July 22, 2018, 02:45:47 PM »
I would ask them if the Hashgocha is reliable on the standard meals
The OU certifies it and says that it's not ideal.
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Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #38 on: July 22, 2018, 02:46:26 PM »
Yes. But I've use IB, FB and other which I think LY beats.
It's definitely something that can use work, but that's the least if their problems IMHO now.
Why can't the site be world class?
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Re: If You Could Ask El Al Management One Question...
« Reply #39 on: July 22, 2018, 02:47:23 PM »
Why can't the site be world class?
You have 100 questions?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch