Topic Wiki


fundamental
Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant/condescending corporate culture) and what, if anything, are you going to do to fundamentally change things?

service
 
We are well aware that your customer service is in line with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Why as a passenger do I have to feel like a pain to the FA's if I just want to drink! Why can't they have an area where you could take yourself. and those 5oz cups (with no soda can).....

Why do you hate your customers.

products
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?


I would ask them if the Hashgocha is reliable on the standard meals

And why doesn't Toronto deserve a 787?!!?

And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

In addition to new IFE can they retrofit new seats in 777? (At least in J)
booking/awards

Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY


Why are you cutting TA comms? Aren't there smarter ways to cut (not even) 5%? 😡

Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?

Why don't you have a competitive credit card for points and status?
site
When is a website coming with better cookies and better paid and award flex search calendars?

We have iron dome but why doesn't manage my booking online work?
« Last edited by Iz on July 25, 2018, 01:31:25 PM »

Author Topic: If You Could Ask El Al Management One Question...  (Read 11033 times)

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Re: If You Could Ask El Al Management One Question...
« Reply #45 on: July 22, 2018, 03:08:20 PM »
Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #46 on: July 22, 2018, 03:17:28 PM »
Anyone want to wikify these questions?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: If You Could Ask El Al Management One Question...
« Reply #47 on: July 22, 2018, 03:20:34 PM »
And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

Offline PlatinumGuy

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Re: If You Could Ask El Al Management One Question...
« Reply #48 on: July 22, 2018, 03:21:15 PM »
The OU certifies it and says that it's not ideal.
It was a joke
Purpose > Pleasure

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Re: If You Could Ask El Al Management One Question...
« Reply #49 on: July 22, 2018, 03:23:10 PM »
Anyone want to wikify these questions?
Done. Obviously some need to be removed
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

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Re: If You Could Ask El Al Management One Question...
« Reply #50 on: July 22, 2018, 03:27:33 PM »
Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?
In addition to new IFE can they retrofit new seats in 777? (At least in J)

Offline PlatinumGuy

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Re: If You Could Ask El Al Management One Question...
« Reply #51 on: July 22, 2018, 03:28:52 PM »
How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY
Purpose > Pleasure

Offline davidrotts63

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Re: If You Could Ask El Al Management One Question...
« Reply #52 on: July 22, 2018, 03:30:44 PM »
Sorry @yesitsme I organized it, you can edit again now.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline shapsam

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Re: If You Could Ask El Al Management One Question...
« Reply #53 on: July 22, 2018, 03:40:52 PM »
If I may ask, what is the context of this meeting/phone call?

Offline Boruch999

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Re: If You Could Ask El Al Management One Question...
« Reply #54 on: July 22, 2018, 03:43:27 PM »
We are well aware that your customer service is inline with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Offline Freddie

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Re: If You Could Ask El Al Management One Question...
« Reply #55 on: July 22, 2018, 03:48:09 PM »
We are well aware that your customer service is inline with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Of all the passive-aggressive questions on this thread, this one takes the cake. I love it! Sincerely.

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Re: If You Could Ask El Al Management One Question...
« Reply #56 on: July 22, 2018, 03:49:13 PM »
Of all the passive-aggressive questions on this thread, this one takes the cake. I love it! Sincerely.
Me too

Offline davidmal

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Re: If You Could Ask El Al Management One Question...
« Reply #57 on: July 22, 2018, 03:52:29 PM »
How do you train your staff to all carry the same attitude
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Re: If You Could Ask El Al Management One Question...
« Reply #58 on: July 22, 2018, 03:53:24 PM »


How do you train your staff to all carry the same attitude
We are well aware that your customer service is inline with what is acceptable in Israel. 

(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline yesitsme

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Re: If You Could Ask El Al Management One Question...
« Reply #59 on: July 22, 2018, 04:15:55 PM »
Sorry @yesitsme I organized it, you can edit again now.
Don't confuse those that sound similar to us, thanks.
Yesthatsme is not me, I'm yesitsme, so noitsnotme.