Topic Wiki


fundamental
Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant/condescending corporate culture) and what, if anything, are you going to do to fundamentally change things?

service
 
We are well aware that your customer service is in line with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Why as a passenger do I have to feel like a pain to the FA's if I just want to drink! Why can't they have an area where you could take yourself. and those 5oz cups (with no soda can).....

Why do you hate your customers.

products
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?


I would ask them if the Hashgocha is reliable on the standard meals

And why doesn't Toronto deserve a 787?!!?

And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

In addition to new IFE can they retrofit new seats in 777? (At least in J)
booking/awards

Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY


Why are you cutting TA comms? Aren't there smarter ways to cut (not even) 5%? 😡

Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?

Why don't you have a competitive credit card for points and status?
site
When is a website coming with better cookies and better paid and award flex search calendars?

We have iron dome but why doesn't manage my booking online work?
« Last edited by Iz on July 25, 2018, 01:31:25 PM »

Author Topic: If You Could Ask El Al Management One Question...  (Read 11036 times)

Offline mgarfin

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2142
  • Total likes: 145
  • DansDeals.com Hat Tips 2
    • View Profile
Re: If You Could Ask El Al Management One Question...
« Reply #90 on: July 24, 2018, 12:45:57 AM »
DDMS seems to have 4 questions repeatedly

1.leg room
2. CS /attitude / chareidim
3. Matmid/  alliance/ CC
4. Website

Offline mgarfin

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2142
  • Total likes: 145
  • DansDeals.com Hat Tips 2
    • View Profile
Re: If You Could Ask El Al Management One Question...
« Reply #91 on: July 24, 2018, 12:47:12 AM »
BTW is legroom any different on elal then United or Delta?

Offline myi

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Feb 2015
  • Posts: 18858
  • Total likes: 1262
  • DansDeals.com Hat Tips 298
  • Gender: Male
    • View Profile
  • Location: InMyPants! 🙈
  • Programs: 2Many2List!
Re: If You Could Ask El Al Management One Question...
« Reply #92 on: July 24, 2018, 12:51:10 AM »
DDMS seems to have 4 questions repeatedly

1.leg room
2. CS /attitude / chareidim
3. Matmid/  alliance/ CC
4. Website
  They definitely won the award by far, they have the worst possible customer service.
 
Don't try to be someone else , be who you are because everyone else is taken.

Online Hjay

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2016
  • Posts: 1011
  • Total likes: 51
  • DansDeals.com Hat Tips 0
    • View Profile
Re: If You Could Ask El Al Management One Question...
« Reply #93 on: July 24, 2018, 01:21:42 AM »
Their checkin - I donít remember it being so terrible coming from NYC (prob because Iím always late), but checkin at tlv for their midnight flights is horrendous. They have everybody from both flights waiting together on the same line & every single time Iíve come 2 hours or more b4 my flight Iíve had to wait forever on that line, by the time I finish checkin boarding is usually about to start. Every single time Iíve flown from tlv itís been like this besides for when I show up late for checkin, then itís a breeze.

Offline Sam Finkelstein

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2015
  • Posts: 2455
  • Total likes: 169
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New York, NY
Re: If You Could Ask El Al Management One Question...
« Reply #94 on: July 24, 2018, 06:27:55 AM »
Their checkin - I donít remember it being so terrible coming from NYC (prob because Iím always late), but checkin at tlv for their midnight flights is horrendous. They have everybody from both flights waiting together on the same line & every single time Iíve come 2 hours or more b4 my flight Iíve had to wait forever on that line, by the time I finish checkin boarding is usually about to start. Every single time Iíve flown from tlv itís been like this besides for when I show up late for checkin, then itís a breeze.

+1

I have a friend who always comes to the airport last-minute on purpose. Told me it never fails.
Formula for success: rise early, work hard, strike oil. ĖJ. Paul Getty

Get back expired miles!
getmymilesback@gmail.com

Offline yandmk

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2014
  • Posts: 1658
  • Total likes: 117
  • DansDeals.com Hat Tips 19
    • View Profile
Re: If You Could Ask El Al Management One Question...
« Reply #95 on: July 24, 2018, 07:48:12 AM »
Basically the majority of answers (especially) on DDMS were that they need to fix their "attitude" towards customers. Just sounds like a bunch of kvetchy leftists using nice terms like "attitude" or "customer service" when they can't point out anything specific that bothers them about the airline. I'm not a major fan of the airline, but I just don't get all this hatred.
My wife flew both El Al and Delta recently and she actually pointed out that was impressed by a certain level of class that the LY "Israeli" FAs had, while the DL "American" FAs were much less polished, and some were quite rude too.
I get disgusted by these comments that are just generalizing, without enough intelligence to even point out a single issue (I have quite a few issues with them, but at least I know what they are and I don't just call them "attitude")
Like Shachar tells Fuld in the above video, "for every horror story you know, there are 10 amazing positive stories". Same in all airlines. People don't generally go online and share their positive experiences at the end of every flight. When someone has a bad flight they make sure everyone knows about it. (I was once comparing Y class seat comfort between multiple airlines on SeatGuru, and surprised to see that every airline I checked had the exact same complaints despite differences in pitch and width)
With that said:
- I believe joining an alliance (if it's at all possible) would be a very nice move.
- They promised they wouldn't raise prices with the Dreamliner orders, but prices in the past year (at least to/from the US) have been at least 5-10% higher than the previous year.
- The website has some bugs, like not being able to book seats when booked via various OTA's (like Chase).
- Way to much flying (in economy) required to reach elite status in comparison to other airlines.
- They recently started offering CS via SMS (text) which is a great thing. Perhaps they can upgrade to WhatsApp Business?
- Would be nice if they allowed booking awards within 24 hours online, so that it's not necessary to pay $65 for booking on the phone.
- Would be nice to see them add the possiblity to change/cancel bookings online like UA and DL now have.
- Blue rows in the back on NYC routes would be very nice (pink isn't really necessary). It's basically Bachurim and yungeleit flying themselves who have the issues.
(probably some more. can't think of them at the moment)
« Last Edit: July 24, 2018, 07:58:16 AM by yandmk »

Offline Iz

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2014
  • Posts: 6249
  • Total likes: 352
  • DansDeals.com Hat Tips 13
    • View Profile
Re: If You Could Ask El Al Management One Question...
« Reply #96 on: July 24, 2018, 08:31:32 AM »
I have a friend who always comes to the airport last-minute on purpose. Told me it never fails.
Until it does, and then...

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 57012
  • Total likes: 4810
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: If You Could Ask El Al Management One Question...
« Reply #97 on: July 24, 2018, 09:14:44 AM »
BTW is legroom any different on elal then United or Delta?

I don't think so. Legroom is a universal problem in Y, not an LY problem.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Abey

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Sep 2017
  • Posts: 485
  • Total likes: 22
  • DansDeals.com Hat Tips 2
    • View Profile
Re: If You Could Ask El Al Management One Question...
« Reply #98 on: July 24, 2018, 09:20:31 AM »
I don't think so. Legroom is a universal problem in Y, not an LY problem.
Not a ďproblemĒ imo its customers wanting cheaper fares ,ulcc that pushes airlines to stuff smaller seats.
Not that they wouldnít try doing it anyway but if customers would be willing to pay more, airlines wouldnít get away so easily putting 10 seats in a row

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 57012
  • Total likes: 4810
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: If You Could Ask El Al Management One Question...
« Reply #99 on: July 24, 2018, 09:21:02 AM »
Not a ďproblemĒ imo its customers wanting cheaper fares ,ulcc that pushes airlines to stuff smaller seats.
Not that they wouldnít try doing it anyway but if customers would be willing to pay more, airlines wouldnít get away so easily putting 10 seats in a row
True.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yandmk

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2014
  • Posts: 1658
  • Total likes: 117
  • DansDeals.com Hat Tips 19
    • View Profile
Re: If You Could Ask El Al Management One Question...
« Reply #100 on: July 24, 2018, 09:58:42 AM »
What time is your phone call scheduled for?

Online tavster

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2015
  • Posts: 810
  • Total likes: 24
  • DansDeals.com Hat Tips 17
    • View Profile
  • Location: Tel Aviv
  • Programs: LY TP
Re: If You Could Ask El Al Management One Question...
« Reply #101 on: July 24, 2018, 10:05:04 AM »
What time is your phone call scheduled for?
..and are you going to post the key takeaways here?

Online jj1000

  • Administrator
  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • **********
  • Join Date: Jun 2008
  • Posts: 11193
  • Total likes: 1358
  • DansDeals.com Hat Tips 8015
    • View Profile
  • Location: The value of a forum such as this one is not in that one can post a question and receive an answer, but in that the question has most likely been asked before, and the answer is available to him that will but only use the search function.
  • Programs: 1. Search on google. 2. Search in the right board of DDF with a general word or two. 3. Read the wiki. 4. Read the thread. 5. Ask away.
Re: If You Could Ask El Al Management One Question...
« Reply #102 on: July 24, 2018, 10:18:41 AM »
What time is your phone call scheduled for?
And what's the call in number?

See my 5 step program to your left <--

(Real signature under my location)

Offline davidrotts63

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2017
  • Posts: 7145
  • Total likes: 832
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Programs: Hertz Gold, Hyatt Member, BA Blue, Ebay banned, Amazon Prime
Re: If You Could Ask El Al Management One Question...
« Reply #103 on: July 24, 2018, 10:20:22 AM »
New thread idea: questions for Dan.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Online zagguru

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2014
  • Posts: 2703
  • Total likes: 104
  • DansDeals.com Hat Tips 66
    • View Profile
Re: If You Could Ask El Al Management One Question...
« Reply #104 on: July 24, 2018, 10:28:41 AM »
New thread idea: questions for Dan.

First question. whats the UPS method?