Topic Wiki


fundamental
Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant/condescending corporate culture) and what, if anything, are you going to do to fundamentally change things?

service
 
We are well aware that your customer service is in line with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Why as a passenger do I have to feel like a pain to the FA's if I just want to drink! Why can't they have an area where you could take yourself. and those 5oz cups (with no soda can).....

Why do you hate your customers.

products
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?


I would ask them if the Hashgocha is reliable on the standard meals

And why doesn't Toronto deserve a 787?!!?

And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

In addition to new IFE can they retrofit new seats in 777? (At least in J)
booking/awards

Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY


Why are you cutting TA comms? Aren't there smarter ways to cut (not even) 5%? 😡

Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?

Why don't you have a competitive credit card for points and status?
site
When is a website coming with better cookies and better paid and award flex search calendars?

We have iron dome but why doesn't manage my booking online work?
« Last edited by Iz on July 25, 2018, 01:31:25 PM »

Author Topic: If You Could Ask El Al Management One Question...  (Read 34827 times)

Offline davidrotts63

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Re: If You Could Ask El Al Management One Question...
« Reply #60 on: July 22, 2018, 04:17:36 PM »
Don't confuse those that sound similar to us, thanks.
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Re: If You Could Ask El Al Management One Question...
« Reply #61 on: July 22, 2018, 04:21:46 PM »
How do you train your staff to all carry the same attitude

Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant corporate culture) and what, if anything, are you going to do to fundamentally change things?
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline moish

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Re: If You Could Ask El Al Management One Question...
« Reply #62 on: July 22, 2018, 04:29:36 PM »
The OU certifies it and says that it's not ideal.
Im pretty sure they dont

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Re: If You Could Ask El Al Management One Question...
« Reply #63 on: July 22, 2018, 04:37:11 PM »
Im pretty sure they dont
+1

There's no way to know that the ovens on the aircraft are kept kosher.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #64 on: July 22, 2018, 04:37:41 PM »
Im pretty sure they dont
Don't what?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: If You Could Ask El Al Management One Question...
« Reply #65 on: July 22, 2018, 04:37:50 PM »

Actually their on board service is very good. Always impressed. Hate BA lately.

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Re: If You Could Ask El Al Management One Question...
« Reply #66 on: July 22, 2018, 04:41:10 PM »
Don't what?
Certify standard meals.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #67 on: July 22, 2018, 04:42:48 PM »
Certify standard meals.
It's technically OU food from NYC.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline gold

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Re: If You Could Ask El Al Management One Question...
« Reply #68 on: July 22, 2018, 04:48:18 PM »
1- This whole last week the "manage my booking tool" ain't work!

Offline PlatinumGuy

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Re: If You Could Ask El Al Management One Question...
« Reply #69 on: July 22, 2018, 04:50:41 PM »
1- This whole last week the "manage my booking tool" ain't work!

Worked for me
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Re: If You Could Ask El Al Management One Question...
« Reply #70 on: July 22, 2018, 05:02:14 PM »
It's technically OU food from NYC.
That's meaningless.

Would you take a meal produced with the best and most reliable Kashrus supervision, that was handed to you in a treif restaurant without a double seal?

There are significant steps in between "food" and "meal" (served).
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #71 on: July 22, 2018, 05:02:51 PM »
Hence the answer above.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: If You Could Ask El Al Management One Question...
« Reply #72 on: July 22, 2018, 06:25:29 PM »
I would ask them if the Hashgocha is reliable on the standard meals
The OU certifies it and says that it's not ideal.

Well, the OU doesn't certify the meals being served, they might certify the food prior to it being loaded on the aircraft and their certification might even stop at an earlier stage.

All of that being said, the question to which you responded didn't make much sense to begin with. Who exactly would one ask if "the Hashgocha is reliable on the standard meals"? ::) ELAL Management? The one's that land yidden in ATH on Shabbos to save money over landing them earlier in a more reasonable place?  ::) ::) ::)
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #73 on: July 22, 2018, 06:35:34 PM »
Why is their CS so unhelpful, they penny and dime you not willing to help you or offer anything anything to make up for what you ask for.
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Offline miles lover

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Re: If You Could Ask El Al Management One Question...
« Reply #74 on: July 22, 2018, 07:39:58 PM »
1- This whole last week the "manage my booking tool" ain't work!
2- Even when it did - the information is never synced correctly! Meal booked or seat! It rarely reflects what has already been confirmed.
2- Can't book flight online with Israeli cc without Israeli Id card no. Many Israel CC holders run it on a Foreign passport number like myself.
Hmm I had no problem assigning a seat or kosher meal last week on ly website

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Re: If You Could Ask El Al Management One Question...
« Reply #75 on: July 22, 2018, 10:51:46 PM »
Hmm I had no problem assigning a seat or kosher meal last week on ly website
Only can select seats if was booked through LY points/website if booked through QF need to call. Meal most of the time will work either way.

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Re: If You Could Ask El Al Management One Question...
« Reply #76 on: July 22, 2018, 11:02:27 PM »
Only can select seats if was booked through LY points/website if booked through QF need to call. Meal most of the time will work either way.
I booked through qf and did it online. I did on elal.com not elal.il. Maybe it’s different

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Re: If You Could Ask El Al Management One Question...
« Reply #77 on: July 23, 2018, 12:54:33 AM »
why is it so darn hot on the planes, especially before takeoff?

why do they serve the drinks 20 minutes before the meal is served, so there is no drink left when you eat?

why cant give out water in beginning of flight like other airlines?

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Re: If You Could Ask El Al Management One Question...
« Reply #78 on: July 23, 2018, 01:02:43 AM »
Hmm I had no problem assigning a seat or kosher meal last week on ly website
now log back in and see if your choice still shows!

Offline moish

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Re: If You Could Ask El Al Management One Question...
« Reply #79 on: July 23, 2018, 05:29:06 AM »
why is it so darn hot on the planes, especially before takeoff?

why do they serve the drinks 20 minutes before the meal is served, so there is no drink left when you eat?

why cant give out water in beginning of flight like other airlines?
Not one of the points mentioned is exclusive to El Al. Not by a long shot.