Topic Wiki


fundamental
Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant/condescending corporate culture) and what, if anything, are you going to do to fundamentally change things?

service
 
We are well aware that your customer service is in line with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Why as a passenger do I have to feel like a pain to the FA's if I just want to drink! Why can't they have an area where you could take yourself. and those 5oz cups (with no soda can).....

Why do you hate your customers.

products
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?


I would ask them if the Hashgocha is reliable on the standard meals

And why doesn't Toronto deserve a 787?!!?

And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

In addition to new IFE can they retrofit new seats in 777? (At least in J)
booking/awards

Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY


Why are you cutting TA comms? Aren't there smarter ways to cut (not even) 5%? 😡

Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?

Why don't you have a competitive credit card for points and status?
site
When is a website coming with better cookies and better paid and award flex search calendars?

We have iron dome but why doesn't manage my booking online work?
« Last edited by Iz on July 25, 2018, 01:31:25 PM »

Author Topic: If You Could Ask El Al Management One Question...  (Read 12350 times)

Offline yandmk

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Re: If You Could Ask El Al Management One Question...
« Reply #120 on: July 24, 2018, 01:27:50 PM »


Question is what happens if you have someone who identifies one way and is legally something else in one of those rows....

Then they belong in the designated "seats with pet cabin"....

Offline davidmal

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Re: If You Could Ask El Al Management One Question...
« Reply #121 on: July 24, 2018, 02:07:35 PM »
Imagine.... 1 thing changes
yea that would be something
-DMC
"Life moves pretty fast. If you don't stop and look around once in a while, you could miss it ~Ferris Bueller"

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #122 on: July 24, 2018, 02:26:43 PM »
Imagine.... 1 thing changes
yea that would be something
You're asking for too much.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline yesitsme

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Re: If You Could Ask El Al Management One Question...
« Reply #123 on: July 24, 2018, 03:22:24 PM »
When is the interview with Borenstein Caterers Inc.?
https://www.bcelal.com/contact-us/

Offline ExGingi

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I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline yesitsme

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Re: If You Could Ask El Al Management One Question...
« Reply #125 on: July 24, 2018, 04:38:29 PM »

Fascinating!

https://www.bcelal.com/who-we-are/our-team/
The excellent reputation of Borenstein Caterers was not built overnight with newspaper ads.

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #126 on: July 24, 2018, 06:02:34 PM »
The excellent reputation of Borenstein Caterers was not built overnight with newspaper ads.
That's the only gem you saw over there?
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline moish

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Re: If You Could Ask El Al Management One Question...
« Reply #127 on: July 25, 2018, 05:02:54 AM »
Basically the majority of answers (especially) on DDMS were that they need to fix their "attitude" towards customers. Just sounds like a bunch of kvetchy leftists using nice terms like "attitude" or "customer service" when they can't point out anything specific that bothers them about the airline. I'm not a major fan of the airline, but I just don't get all this hatred.
My wife flew both El Al and Delta recently and she actually pointed out that was impressed by a certain level of class that the LY "Israeli" FAs had, while the DL "American" FAs were much less polished, and some were quite rude too.
I get disgusted by these comments that are just generalizing, without enough intelligence to even point out a single issue (I have quite a few issues with them, but at least I know what they are and I don't just call them "attitude")
Like Shachar tells Fuld in the above video, "for every horror story you know, there are 10 amazing positive stories". Same in all airlines. People don't generally go online and share their positive experiences at the end of every flight. When someone has a bad flight they make sure everyone knows about it. (I was once comparing Y class seat comfort between multiple airlines on SeatGuru, and surprised to see that every airline I checked had the exact same complaints despite differences in pitch and width)
With that said:
- I believe joining an alliance (if it's at all possible) would be a very nice move.
- They promised they wouldn't raise prices with the Dreamliner orders, but prices in the past year (at least to/from the US) have been at least 5-10% higher than the previous year.
- The website has some bugs, like not being able to book seats when booked via various OTA's (like Chase).
- Way to much flying (in economy) required to reach elite status in comparison to other airlines.
- They recently started offering CS via SMS (text) which is a great thing. Perhaps they can upgrade to WhatsApp Business?
- Would be nice if they allowed booking awards within 24 hours online, so that it's not necessary to pay $65 for booking on the phone.
- Would be nice to see them add the possiblity to change/cancel bookings online like UA and DL now have.
- Blue rows in the back on NYC routes would be very nice (pink isn't really necessary). It's basically Bachurim and yungeleit flying themselves who have the issues.
(probably some more. can't think of them at the moment)

Best comment on here

Offline tavster

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Re: If You Could Ask El Al Management One Question...
« Reply #128 on: July 25, 2018, 01:22:33 PM »
Alas, it needs to be washed through LY PR before I can share.
Have you heard back from them?

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #129 on: July 25, 2018, 01:25:23 PM »
Have you heard back from them?
Nope.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline shapsam

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Re: If You Could Ask El Al Management One Question...
« Reply #130 on: July 27, 2018, 10:50:05 AM »
Any update?

Offline lunatic

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Re: If You Could Ask El Al Management One Question...
« Reply #132 on: July 27, 2018, 11:06:12 AM »
https://www.bcelal.com/who-we-are/our-history/

Cool! owned by an airline

Had no idea El Al owned them... is that still the case?

Offline shapsam

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Re: If You Could Ask El Al Management One Question...
« Reply #133 on: July 27, 2018, 11:09:02 AM »
Had no idea El Al owned them... is that still the case?
Yes (same parent company)

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #134 on: July 27, 2018, 11:35:11 AM »
Any update?
Only that they need to do a lot of editing to the transcript...
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.