Topic Wiki


fundamental
Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant/condescending corporate culture) and what, if anything, are you going to do to fundamentally change things?

service
 
We are well aware that your customer service is in line with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Why as a passenger do I have to feel like a pain to the FA's if I just want to drink! Why can't they have an area where you could take yourself. and those 5oz cups (with no soda can).....

Why do you hate your customers.

products
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?


I would ask them if the Hashgocha is reliable on the standard meals

And why doesn't Toronto deserve a 787?!!?

And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

In addition to new IFE can they retrofit new seats in 777? (At least in J)
booking/awards

Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY


Why are you cutting TA comms? Aren't there smarter ways to cut (not even) 5%? 😡

Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?

Why don't you have a competitive credit card for points and status?
site
When is a website coming with better cookies and better paid and award flex search calendars?

We have iron dome but why doesn't manage my booking online work?
« Last edited by Iz on July 25, 2018, 01:31:25 PM »

Author Topic: If You Could Ask El Al Management One Question...  (Read 12351 times)

Online ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #135 on: July 27, 2018, 11:40:42 AM »
https://www.bcelal.com/who-we-are/our-history/

Cool! owned by an airline

IINM I mentioned that before somewhere on DDF.

LSG is (also) owned by an airline.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline tavster

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Re: If You Could Ask El Al Management One Question...
« Reply #136 on: July 31, 2018, 12:25:19 PM »
Only that they need to do a lot of editing to the transcript...
I think it's fair to say that if you haven't heard back by now they authorize you to publish as is..  ;D

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Re: If You Could Ask El Al Management One Question...
« Reply #137 on: August 01, 2018, 07:51:53 AM »
... Why would you devalue again so soon after speaking to @dan?

Did @dan make you do it?

Does @dan secretly work for you?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

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Re: If You Could Ask El Al Management One Question...
« Reply #139 on: August 01, 2018, 10:10:34 AM »
https://www.elal.com/en/FrequentFlyer/default/Pages/Club-Changes-2019.aspx?utm_medium=email&utm_source=matmid&utm_campaign=matmidchanges_aug_ffp

@Dan is this your doing?
Even to read what the devaluation is you need to click on so many different links instead of putting it all out in one page.... Typical Elal

Offline ilherman

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Re: If You Could Ask El Al Management One Question...
« Reply #140 on: August 01, 2018, 10:50:14 AM »
... Why would you devalue again so soon after speaking to @Dan?

Did @Dan make you do it?

Does @Dan secretly work for you?
Exactly what I came here to say.

Also, I haven't seen an airline deval so soon after the previous deval. Changing award rates like underwear will be the new normal for elal. Soooo not customer friendly and they work so hard to improve this attitude. Way to go!
You can say what you think when you think what you say.

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Re: If You Could Ask El Al Management One Question...
« Reply #141 on: August 01, 2018, 10:53:25 AM »
Even to read what the devaluation is you need to click on so many different links instead of putting it all out in one page.... Typical Elal

That's why we subscribe to DD

Offline ilherman

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Re: If You Could Ask El Al Management One Question...
« Reply #142 on: August 01, 2018, 10:58:23 AM »
Major changes in the earning part as well. Will be based on ticket fare not based on dest. Maybe someone can do the calculations if this is for the better or the worse....

Also, no mention how status miles would work. #confusing
You can say what you think when you think what you say.

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Re: If You Could Ask El Al Management One Question...
« Reply #143 on: August 01, 2018, 11:27:03 AM »
One important thing they didn't do away with is the excessive YQ.

And from what I read between the lines, it seems like award availability is going to go south, with at least three tiers. Super Saver - which will probably be scarce and available to book through QF. Saver, which will only be available through Matmid, and Standard - well, we know what those things look like. With Standard they are going to make 50% of inventory available, but my guess is that it's a very bad deal for the consumer, and can probably do better with cash or elsewhere.

Notably, on the HKG and BKK route they are actually dropping some award prices, probably feeling the heat of competition.
I've been waiting over 5 years with bated breath for someone to say that!
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Re: If You Could Ask El Al Management One Question...
« Reply #144 on: August 14, 2018, 11:57:25 PM »
I would ask them "when could it be published?"

Offline zagguru

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Re: If You Could Ask El Al Management One Question...
« Reply #145 on: August 15, 2018, 08:38:44 AM »
I would ask them "when could it be published?"

+1. This is unreal.

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Re: If You Could Ask El Al Management One Question...
« Reply #146 on: August 15, 2018, 08:41:20 AM »
I would ask them "when could it be published?"
Why waste breath/energy on that?
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #147 on: August 15, 2018, 09:17:08 AM »
I would ask them "when could it be published?"

lol
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

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Re: If You Could Ask El Al Management One Question...
« Reply #148 on: August 15, 2018, 11:57:03 AM »
lol

col might be more appropriate. As the saying goes ווען דער נאר איז ניט מיינער וואלט איך אויך געלאכט.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #149 on: August 21, 2018, 03:53:23 PM »
And week later......