Topic Wiki


fundamental
Are you aware of the criticisms towards your airline (which all seem to boil down to an arrogant/condescending corporate culture) and what, if anything, are you going to do to fundamentally change things?

service
 
We are well aware that your customer service is in line with what is acceptable in Israel.  Would you be interested, as a company that has lots of customers from outside of Israel, in learning what customer service means in the rest of the world?

Why as a passenger do I have to feel like a pain to the FA's if I just want to drink! Why can't they have an area where you could take yourself. and those 5oz cups (with no soda can).....

Why do you hate your customers.

products
Why can't there be pink and blue rows in the back of the plane that can expand or contract based on demand?


I would ask them if the Hashgocha is reliable on the standard meals

And why doesn't Toronto deserve a 787?!!?

And how do the have the chuzpa not to update their IFE on their 747/ 777 to a newer system!

In addition to new IFE can they retrofit new seats in 777? (At least in J)
booking/awards

Why do Matmit point expire after 3 years regardless of status or activity?
Have they ever proactively tried to be part of an alliance?

How much QF pays them for redemptions, was it them or QF that pulled the F redemption, and why can't AA miles book LY


Why are you cutting TA comms? Aren't there smarter ways to cut (not even) 5%? 😡

Why in the world do they have a confusing point system instead of regular miles, and what was the logic behind it in the first place?

Why don't you have a competitive credit card for points and status?
site
When is a website coming with better cookies and better paid and award flex search calendars?

We have iron dome but why doesn't manage my booking online work?
« Last edited by Iz on July 25, 2018, 01:31:25 PM »

Author Topic: If You Could Ask El Al Management One Question...  (Read 14832 times)

Offline ilherman

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Re: If You Could Ask El Al Management One Question...
« Reply #140 on: August 01, 2018, 10:50:14 AM »
... Why would you devalue again so soon after speaking to @Dan?

Did @Dan make you do it?

Does @Dan secretly work for you?
Exactly what I came here to say.

Also, I haven't seen an airline deval so soon after the previous deval. Changing award rates like underwear will be the new normal for elal. Soooo not customer friendly and they work so hard to improve this attitude. Way to go!
You can say what you think when you think what you say.

Offline mgarfin

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Re: If You Could Ask El Al Management One Question...
« Reply #141 on: August 01, 2018, 10:53:25 AM »
Even to read what the devaluation is you need to click on so many different links instead of putting it all out in one page.... Typical Elal

That's why we subscribe to DD

Offline ilherman

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Re: If You Could Ask El Al Management One Question...
« Reply #142 on: August 01, 2018, 10:58:23 AM »
Major changes in the earning part as well. Will be based on ticket fare not based on dest. Maybe someone can do the calculations if this is for the better or the worse....

Also, no mention how status miles would work. #confusing
You can say what you think when you think what you say.

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #143 on: August 01, 2018, 11:27:03 AM »
One important thing they didn't do away with is the excessive YQ.

And from what I read between the lines, it seems like award availability is going to go south, with at least three tiers. Super Saver - which will probably be scarce and available to book through QF. Saver, which will only be available through Matmid, and Standard - well, we know what those things look like. With Standard they are going to make 50% of inventory available, but my guess is that it's a very bad deal for the consumer, and can probably do better with cash or elsewhere.

Notably, on the HKG and BKK route they are actually dropping some award prices, probably feeling the heat of competition.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline yesitsme

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Re: If You Could Ask El Al Management One Question...
« Reply #144 on: August 14, 2018, 11:57:25 PM »
I would ask them "when could it be published?"
["-"]

Offline zagguru

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Re: If You Could Ask El Al Management One Question...
« Reply #145 on: August 15, 2018, 08:38:44 AM »
I would ask them "when could it be published?"

+1. This is unreal.

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #146 on: August 15, 2018, 08:41:20 AM »
I would ask them "when could it be published?"
Why waste breath/energy on that?
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline AJK

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Re: If You Could Ask El Al Management One Question...
« Reply #147 on: August 15, 2018, 09:17:08 AM »
I would ask them "when could it be published?"

lol
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #148 on: August 15, 2018, 11:57:03 AM »
lol

col might be more appropriate. As the saying goes ווען דער נאר איז ניט מיינער וואלט איך אויך געלאכט.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline yesitsme

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Re: If You Could Ask El Al Management One Question...
« Reply #149 on: August 21, 2018, 03:53:23 PM »
And week later......
["-"]

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #150 on: August 21, 2018, 03:55:29 PM »
And week later......

You're practicing your revival (or resurrection) skills?
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #151 on: August 21, 2018, 03:55:47 PM »
Fool me twice, shame on me.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yesitsme

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Re: If You Could Ask El Al Management One Question...
« Reply #152 on: August 21, 2018, 04:02:50 PM »
Fool me twice, shame on me.
What are they saying?
they need more time,
ignoring,
dont publish
["-"]

Offline Yehuda57

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Re: If You Could Ask El Al Management One Question...
« Reply #153 on: August 21, 2018, 04:06:18 PM »
Fool me twice, shame on me.

Ironically, if you wrote a post now detailing their behavior surrounding these 2 interviews without even divulging the contents, they'd probably come off worse than if they let you publish.
Quote from: ExGingi
Yehuda57 needs to spew a certain amount of sarcasm in order to survive through the day.

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #154 on: August 21, 2018, 04:26:36 PM »
Fool me twice, shame on me.

Well, I guess you could make a DDMS post out of this. How as much as things "change" with EL AL, and even when they supposedly reach out to you, they don't seem to really value the flying public. Nothing in their attitude seems to change.

Yes, they do have some serious legacy issues, and those aren't easy to deal with. But even with a new CEO, and a new CTO, any changes seem to just be at the margins. Wifi is definitely welcome, as is probably direct aisle access lie-flat business class, and a PE product, but go back to the Wiki and the various posts on this thread and elsewhere, and it seems like the most important change - the attitude, hasn't happened.

Ironically, if you wrote a post now detailing their behavior surrounding these 2 interviews without even divulging the contents, they'd probably come off worse than if they let you publish.

And you most definitely should! Let them feel the PR heat.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline Moshe123

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Re: If You Could Ask El Al Management One Question...
« Reply #155 on: August 22, 2018, 10:59:07 AM »
Ironically, if you wrote a post now detailing their behavior surrounding these 2 interviews without even divulging the contents, they'd probably come off worse than if they let you publish.

Do it!

Offline Dan

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Re: If You Could Ask El Al Management One Question...
« Reply #156 on: August 22, 2018, 11:31:50 AM »
To what end? People already kvetch about me trashing LY.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline zagguru

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Re: If You Could Ask El Al Management One Question...
« Reply #157 on: August 22, 2018, 12:10:41 PM »
To what end? People already kvetch about me trashing LY.

Since when does Kvetching stop you from posting your mind? The website is called Dansdeals.

Offline ExGingi

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Re: If You Could Ask El Al Management One Question...
« Reply #158 on: August 22, 2018, 01:03:34 PM »
To what end? People already kvetch about me trashing LY.
You could take the high road, explain to people that you're really hoping to help LY and give them positive PR as well as communicate concerns you hear from your readership. And that despite past experience, you took the time to talk to them even on the most unusual terms of having to get their approval to publish, yet LY hasn't even bothered to reach out to you after the interview.

Maybe the "kvetchers" will soften their kvetch. Maybe LY will finally feel the PR mess that they are and take steps to address at least that.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline aygart

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Re: If You Could Ask El Al Management One Question...
« Reply #159 on: August 22, 2018, 01:33:17 PM »
Maybe LY will finally feel the PR mess that they are and take steps to address at least that.
Lol. That sounds like a political promise.
Feelings don't care about your facts