Author Topic: Club Carlson account hacked  (Read 646 times)

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5164
  • Total likes: 268
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Club Carlson account hacked
« on: August 23, 2018, 11:19:06 PM »
Tried logging in to my Club Carlson account tonight, kept getting the wrong password ---. when I tried to reset online , I received an email without a link to reset, stating to join CC go to our website and open an account, got suspicious, called and was told that my email is different than what I provided the rep, asked him what email he has , he would not tell me, asked for a manager, and after verifying my info, gave me an email that was not mine, the name, address and phone number were all mine. I knew immediately that someone hacked my account, then I asked him how many points do you show in my account, said 43000 pts. I have over a million points, all gone except for 43000. Now this is what I found out, on 8-13 my email was changed without me getting any notification, same day the hacker used my points, exactly 1100000 pts to purchase Amazon gift and other gift cards cards from Amazon and another site he named.
They opened a case , and will contact me tomorrow, I am not worried about getting my points back, but the hacker got my name, address, phone numbers , not sure if Club Carlson has D.O.B stored, can't log in to my account to find out.

After getting my points back, what do you think I should ask for as a compensation, for what happened and the 2 hours I spent on a chat and phone with them. Do I need to contact the credit bureaus since the hacker has my personal info?
 
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline yelped

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2015
  • Posts: 5086
  • Total likes: 461
  • DansDeals.com Hat Tips 14
    • View Profile
Re: Club Carlson account hacked
« Reply #1 on: August 23, 2018, 11:24:12 PM »
Uch. That is so annoying.

May I ask what kind of password you used and if you reused it elsewhere? Most likely it was compromised elsewhere, or it was very easy to guess. That's why 2FA and account lockout policies should be implemented.

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5164
  • Total likes: 268
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: Club Carlson account hacked
« Reply #2 on: August 24, 2018, 12:20:09 AM »
Password is unique to Club Carlson , I usually use the same password for all my accounts, but at one time Club Carlson had me update my password, so I chose a different password,a mixture of English, Hebrew and Russian password which I thought is safe. I still can't log in, will have to call tomorrow, not sure if the gift cards bought were e GC or shipped to an address.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline yelped

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2015
  • Posts: 5086
  • Total likes: 461
  • DansDeals.com Hat Tips 14
    • View Profile
Re: Club Carlson account hacked
« Reply #3 on: August 24, 2018, 01:06:58 AM »
Good luck!!

Offline a good yeshiva bachur

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2015
  • Posts: 2454
  • Total likes: 91
  • DansDeals.com Hat Tips 8
    • View Profile
Re: Club Carlson account hacked
« Reply #4 on: August 24, 2018, 01:18:06 AM »
Rough times

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5164
  • Total likes: 268
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: Club Carlson account hacked
« Reply #5 on: August 24, 2018, 02:56:23 AM »
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5164
  • Total likes: 268
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: Club Carlson account hacked
« Reply #6 on: August 27, 2018, 04:06:06 PM »
Thanks.
I have the email of the person who did this, Club Carlson security is pitiful, I was told someone called and asked to change my email address, they did it for him/her and all they had to do later was click on the forgot password and bingo, reset my password. When I argued that is ridiculous, the rep who is as dumb as they get said that my email is personal and NO ONE ELSE SHOULD KNOW IT!!!   They are restoring my points , but what compensation should I ask for, points? A free night?

Last I have the email that they used to switch my email to   CORP.PLACE0089@GMAIL.COM   Is there a way to at least find the IP address of this email to see if it is in the US or overseas?

Their fraud dept. is not pursuing it, called FTC and Justice Dept online fraud, waste of time, file a report and wait, they will not pursue individual cases, just keep info in data base if others report, as if the person is going to use the same email again . Also I called Amazon fraud dept. , said they can,t do a thing without a court order or unless they are contacted by a gov. agency.

So really these guys can keep doing it without any worries, no one will ever go after them.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline yelped

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2015
  • Posts: 5086
  • Total likes: 461
  • DansDeals.com Hat Tips 14
    • View Profile
Re: Club Carlson account hacked
« Reply #7 on: August 27, 2018, 05:45:24 PM »

So really these guys can keep doing it without any worries, no one will ever go after them.
Should I give you my business card? ;)

There's a reason why cybersecurity threats are on the rise.

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5164
  • Total likes: 268
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: Club Carlson account hacked
« Reply #8 on: August 27, 2018, 06:06:24 PM »
Should I give you my business card? ;)

There's a reason why cybersecurity threats are on the rise.
Agreed, in this case very weak security controls.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.