Author Topic: Hotels.com Gift Card Promised but Not Sent to Me  (Read 161 times)

Offline Woofwoof

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Hotels.com Gift Card Promised but Not Sent to Me
« on: June 10, 2019, 01:01:58 AM »
I booked a hotel stay using a Hotels.com gift card and then cancelled it. Hotels.com sent me an email immediately upon cancellation saying that the refund couldn't be processed at that moment and told me to call.

I did call them 10x for a month to follow-up. They gave me the merry-go-round treatment: forwarding my call to more idiots, answering my email saying that this was in process...The Silver Rewards CS agents told me to contact gift card dept, which in turn said that they only process purchased GCs...

At this point, what should I do? How can I sue them, if necessary?  I have no more tolerance for this. The amount is substantial and I would like to make more hotel bookings using this credit. After that, I would kiss this stupid company goodbye. Thanks for your help in advance.

Offline moe8555

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Re: Hotels.com Gift Card Promised but Not Sent to Me
« Reply #1 on: June 10, 2019, 03:18:44 AM »
Have you tried getting someone via Twitter or Facebook?