Author Topic: Chase 10% hotel promo - Check your rewards balance - Chase gave me only 1% UR  (Read 2834 times)

Offline elinyc77

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Booked travel on my freedom card as per the promo. paid in full at statement closing but received only 1% cash back instead of 10%

Called chase and the rep explained she sees nothing wrong and escalated the case and if everything is kosher I should receive the points on my NEXT billing cycle.

Not sure if that's how the promo goes or if chase are using click and bait accidentally on purpose.

Offline LoLo

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Offline AJK

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Anyone get points from this? I only see 1x pending.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline elinyc77

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Anyone get points from this? I only see 1x pending.

No. Chase basically scammed everybody and is refusing to provide the full 10% cash back as advertised . When on the phone with them they claim its only for the first night.  I have spent hours with them via msgs and on the phone. They kept transferring me from one rep to another.

Sounds like a nice Class Action suite potential.

Offline JuryDuty

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I received 10% on only one night. I called last night and the rep said they were aware of the issue and working on fixing it and it would be fixed automatically, don't worry.
Jury Duty: Nothing to do there but chill and write a TR. Kinda like the beach but missing the view and ocean breeze.

Offline elinyc77

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I received 10% on only one night. I called last night and the rep said they were aware of the issue and working on fixing it and it would be fixed automatically, don't worry.
One thing I have learned for sure. Chase customer service sucks.

Offline chinagel

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Anyone get points from this? I only see 1x pending.
I got them on my 2nd try.

Offline elinyc77

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I got them on my 2nd try.
Happy for you. Care to share your experience ?

Offline chinagel

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Happy for you. Care to share your experience ?
booked a 1 night suite at SRBH for 2800 bucks :)

Offline elinyc77

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booked a 1 night suite at SRBH for 2800 bucks :)
OK Not relevant for this discussion.

Offline ludmila

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One thing I have learned for sure. Chase customer service sucks.
+1 They are one of the worst right there with Citi.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline elinyc77

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+1 They are one of the worst right there with Citi.
What I do now is call the CSR number for everything. Much better service and they will help with questions re other chase cards as well.

Offline LoLo

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Same here, using the Ritz line for everything.

Offline AJK

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What I do now is call the CSR number for everything. Much better service and they will help with questions re other chase cards as well.
And had any luck?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline elinyc77

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And had any luck?
Got the below pm from chase this morning;

Thank you for contacting Chase with your concerns about
the additional reward earnings. I am sorry for the delay
in responding to your email.

 we are aware that some customers haven't received
the correct bonus for the charges made at Chase Travel
through our website. Please be assured that we are working
to fix this issue and you can expect to see the corrected
bonus points earned in one to two statement cycles.

Meanwhile, I appreciate your patience in this matter. We
value your business and look forward to serving all your
future financial needs.

Thank you,

Hemant
Chase Email Servicing

Offline JuryDuty

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Update: I got the extra 10% for the other night. I only noticed because I checked my statement.
Jury Duty: Nothing to do there but chill and write a TR. Kinda like the beach but missing the view and ocean breeze.