So - I SM-ed, asking if I could get the 60,000 points. They said they'd get back to me within 4 hours.
9 hours later, I called them, and was told I would get the extra 10k for my IB and IP.
36 hours later, I got an SM response saying that I'm not eligible.
So, at this point, does the SM mean they removed the credit that the guy on the phone gave me, and I should call to fight it, or just that they won't give it to me, but the credit from the guy on the phone should remain in force...?