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« Last edited by jj1000 on May 06, 2015, 11:10:31 AM »

Author Topic: Citi Hilton HHonors Visa Signature Card  (Read 40345 times)

Offline yitzyul

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Re: Citi Hilton HHonors Visa Signature Card
« Reply #105 on: September 24, 2017, 09:20:38 AM »
1) Is hilton easy on extending the expiration date on free signup bonuses?
2) any benefit in keeping card open (Got the AF)?
Thank You

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Offline yitzyul

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Re: Citi Hilton HHonors Visa Signature Card
« Reply #106 on: October 02, 2017, 01:06:57 AM »
1) Is hilton easy on extending the expiration date on free signup bonuses?
2) any benefit in keeping card open (Got the AF)?
Thank You
Bump!

Offline chaim0m

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Re: Citi Hilton HHonors Visa Signature Card
« Reply #107 on: March 19, 2018, 10:16:30 AM »
So I opened this card in 6/2015 and closed it 10/2017, first year after the 10k spend got my anniversary night no problem. Second year I was never credited with the anniversary night (the only reason I kept the card open).  Problem is I only realized this about a month ago, long story short after a whole bunch of phone calls I finally spoke to someone who understood the issue, she pulled up the statements and confirmed that indeed I had spent more than the requisite 10k and said it was odd that I was not credited with a free night. She said the most she could do was credit me $100 but she understands that the night is worth more so she will put a note on the account. I call a week later and find out I got a $100 credit (which I specifically said I was not willing to take), spoke to other reps who said they will escalate the issue and I should call back in 3-5 Business days so I called back and after waiting 30 minutes on hold was transferred yet again to Hilton who of course claim they never got the cert and I need to speak with Citi. What is my recourse? Can/should I take them to a small claims court? I assume that by not giving a benefit they violate the agreement, or maybe not?
This is especially troubling since I really assumed I had this night for an upcoming vacation and only realized that it was never credited when I looked in my Hilton account and spoke with Hilton. In addition all the reps keep trying to transfer me to Hilton I have to explain to each one that it is not a Hilton issue at all...
travelcm

Offline Yehuda25

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Re: Citi Hilton HHonors Visa Signature Card
« Reply #108 on: March 19, 2018, 10:40:43 AM »
So I opened this card in 6/2015 and closed it 10/2017, first year after the 10k spend got my anniversary night no problem. Second year I was never credited with the anniversary night (the only reason I kept the card open).  Problem is I only realized this about a month ago, long story short after a whole bunch of phone calls I finally spoke to someone who understood the issue, she pulled up the statements and confirmed that indeed I had spent more than the requisite 10k and said it was odd that I was not credited with a free night. She said the most she could do was credit me $100 but she understands that the night is worth more so she will put a note on the account. I call a week later and find out I got a $100 credit (which I specifically said I was not willing to take), spoke to other reps who said they will escalate the issue and I should call back in 3-5 Business days so I called back and after waiting 30 minutes on hold was transferred yet again to Hilton who of course claim they never got the cert and I need to speak with Citi. What is my recourse? Can/should I take them to a small claims court? I assume that by not giving a benefit they violate the agreement, or maybe not?
This is especially troubling since I really assumed I had this night for an upcoming vacation and only realized that it was never credited when I looked in my Hilton account and spoke with Hilton. In addition all the reps keep trying to transfer me to Hilton I have to explain to each one that it is not a Hilton issue at all...
file CFPB.
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

Offline chaim0m

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Re: Citi Hilton HHonors Visa Signature Card
« Reply #109 on: March 19, 2018, 11:49:02 AM »
travelcm

Offline Yehuda25

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Offline Yehuda25

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Re: Citi Hilton HHonors Visa Signature Card
« Reply #111 on: July 25, 2018, 02:57:27 AM »
Just realized that 2 of my nights that I had written down expiration as 8/9 were really 7/9...

Ouch.

Any way to get hilton to extend?

TIA!
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

Offline ludmila

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Re: Citi Hilton HHonors Visa Signature Card
« Reply #112 on: July 25, 2018, 04:30:44 PM »
file CFPB.
Worked for me on many occasions.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline Yehuda25

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Re: Citi Hilton HHonors Visa Signature Card
« Reply #113 on: July 25, 2018, 05:07:40 PM »
Worked for me on many occasions.
for what type of situations?
“To avoid criticism say nothing, do nothing, be nothing.”


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Offline ludmila

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Re: Citi Hilton HHonors Visa Signature Card
« Reply #114 on: July 26, 2018, 01:09:40 AM »
for what type of situations?
Last was for US Bank not giving me the free night certificate for spending the $10,000 required, that was 2 years ago, they insisted that I was short $3 of the $10000 . I added my spending and it was over $11000, filed with CFPB and a week later it was resolved by US Bank, i sent proof of spend to CFPB. I ended up not using the night , and I gave it for free in the last week here to a member who had use for it in NY. :)
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.