Author Topic: Not eligible for Citi sign up bonus for weird reasons.  (Read 852 times)

Offline miles lover

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Not eligible for Citi sign up bonus for weird reasons.
« on: November 28, 2018, 12:58:22 AM »
 I recently got approved for the Citi premier card with the 60k bonus link. Customer service told me hat I’m not eligible for the bonus. The rule is if I opened or closed an account within 24 months then I’m not eligible. I didn’t open or close any account I just downgraded an account from a few card to a non fee card. They still said I’m not eligible for the bonus as a product change is considered closed. I spoke to the highest supervisor available, they didn’t help. 
     huh ??? Wth ??
 Anyone had a similar experience? Anyone can lead me in a right direction ?

Offline as2

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #1 on: November 28, 2018, 01:00:50 AM »
I recently got approved for the Citi premier card with the 60k bonus link. Customer service told me hat I’m not eligible for the bonus. The rule is if I opened or closed an account within 24 months then I’m not eligible. I didn’t open or close any account I just downgraded an account from a few card to a non fee card. They still said I’m not eligible for the bonus as a product change is considered closed. I spoke to the highest supervisor available, they didn’t help. 
     huh ??? Wth ??
 Anyone had a similar experience? Anyone can lead me in a right direction ?
Sounds about right.
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Offline miles lover

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #2 on: November 28, 2018, 01:04:18 AM »
Sounds about right.
About right that “change” means “close” or “open” ??

Offline as2

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #3 on: November 28, 2018, 01:08:23 AM »
About right that “change” means “close” or “open” ??
Downgrading has started the clock on closed cards for as longs as I can remember. You should always do your research on these things prior to applying. I believe DOC has a post for every major bank, entitled "xx things you should know before applying for a xxxxxx card"

ETA: See this page.
« Last Edit: November 28, 2018, 01:11:39 AM by as2 »
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Offline shulem92

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #4 on: November 28, 2018, 01:15:15 AM »
About right that “change” means “close” or “open” ??
ive seen a DP of someone getting denied a bonus because they had fraud on their card so citi replaced the card, and reset the clock...

Offline miles lover

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #5 on: November 28, 2018, 04:37:04 AM »
Downgrading has started the clock on closed cards for as longs as I can remember. You should always do your research on these things prior to applying. I believe DOC has a post for every major bank, entitled "xx things you should know before applying for a xxxxxx card"

ETA: See this page.
I guess it’s my fault that I didn’t look into it before hand. Either way this rule doesn’t make sense. For the computer to think that it’s a closed account is normal. For a human to think like that, is not. When you speak to a supervisor, he should be able to manually add the bonus. I feel like Citi in general became so stingy and stiff.
 I would love to hear someone who actually got the bonus in this case by writing in or something.

Offline a good yeshiva bachur

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #6 on: November 28, 2018, 08:21:08 AM »
ive seen a DP of someone getting denied a bonus because they had fraud on their card so citi replaced the card, and reset the clock...
thats bad, i just had fraud on my account and they gave me new numbers, i guess i have to wait another 24 months.... :'(

Offline shapsam

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #7 on: November 28, 2018, 08:31:45 AM »
Is there anyway to find out if you're eligible before applying?

Offline m.m.

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #8 on: November 29, 2018, 10:43:01 PM »
thats bad, i just had fraud on my account and they gave me new numbers, i guess i have to wait another 24 months.... :'(
if you tell them that, they shoudl probably credit that i think (it's on doctorofcredit somewhere i think).

Offline compddd

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #9 on: December 01, 2018, 09:09:25 PM »
Multiple DPs on Doc of people downgrading and not resetting their clocks.

Offline theyankel

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #10 on: December 01, 2018, 11:49:33 PM »
I guess it’s my fault that I didn’t look into it before hand. Either way this rule doesn’t make sense. For the computer to think that it’s a closed account is normal. For a human to think like that, is not. When you speak to a supervisor, he should be able to manually add the bonus. I feel like Citi in general became so stingy and stiff.
 I would love to hear someone who actually got the bonus in this case by writing in or something.
write a formal letter to corporate

Offline shapsam

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Re: Not eligible for Citi sign up bonus for weird reasons.
« Reply #11 on: December 02, 2018, 12:58:48 AM »
Multiple DPs on Doc of people downgrading and not resetting their clocks.
How do you know if the clock was reset?