Author Topic: Issuer credited points by mistake  (Read 3524 times)

Offline yosef789

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2015
  • Posts: 109
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: canada
Issuer credited points by mistake
« on: December 01, 2018, 10:21:46 PM »
Hello all,

I recieved a six digit point bonus for a certain purchase made on one of my credit cards. I cannot see any reason for this other than it being an error by the issuer.

Is there a possibility that the issuer will realize it and take it back? what is by best course of action? should I transfer them out? leave it there?

I will appreciate all insight.

Thank you!


Offline as2

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2013
  • Posts: 5671
  • Total likes: 917
  • DansDeals.com Hat Tips 24
  • Gender: Male
    • View Profile
Re: Issuer credited points by mistake
« Reply #1 on: December 01, 2018, 10:23:59 PM »
Which issuer? IMO it will most likely be clawed back (depending on issuer) but you never know. Are you 100% positive you didn't qualify for something somehow to get those points?
Memories last forever, make them while you can.

Offline yosef789

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2015
  • Posts: 109
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: canada
Re: Issuer credited points by mistake
« Reply #2 on: December 01, 2018, 10:31:10 PM »
I cannot think of any way I should have qualified to get this amount of points for any transaction. I got it on a charge below $500.00.

If they decide to clawbeck, what would happen if I already transfered out the points?

Offline as2

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2013
  • Posts: 5671
  • Total likes: 917
  • DansDeals.com Hat Tips 24
  • Gender: Male
    • View Profile
Re: Issuer credited points by mistake
« Reply #3 on: December 01, 2018, 10:37:33 PM »
I cannot think of any way I should have qualified to get this amount of points for any transaction. I got it on a charge below $500.00.

If they decide to clawbeck, what would happen if I already transfered out the points?
Which point currency was this? I don't have experience with this, but I'd bet they can place a negative balance on your points account, or possibly add a negative $ balance for the points, but that depends on many variables. I recall a story where someone had their checking account showing significantly more than they had, and they spent a lot of it. I believe they were held accountable because they obviously knew that it was a mistake. Not the same here, but you never know.
Memories last forever, make them while you can.

Offline yosef789

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2015
  • Posts: 109
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: canada
Re: Issuer credited points by mistake
« Reply #4 on: December 01, 2018, 10:46:09 PM »
MR.

Looking to hear from anyone that had or is aware of someone that had such or a similar experience.

Offline Z56

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2014
  • Posts: 2420
  • Total likes: 100
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC, TLV
  • Programs: SPG Gold, Marriot Gold, Hilton Gold, National EE, Hertz GP, Avis PP
Re: Issuer credited points by mistake
« Reply #5 on: December 01, 2018, 11:08:31 PM »
I cannot think of any way I should have qualified to get this amount of points for any transaction. I got it on a charge below $500.00.

If they decide to clawbeck, what would happen if I already transfered out the points?

Would love to hear anyone experience on this as well
“I have nothing in common with lazy people who blame others for their lack of success. Great things come from hard work

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5147
  • Total likes: 271
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: Issuer credited points by mistake
« Reply #6 on: December 01, 2018, 11:37:06 PM »
Happened to a friend a few years ago with Amex. He transferred to an airline partner, Amex clawed back a few weeks later , ended with a negative balance. He was given 2 options, pay for the points or earn the 90000 MR points within 3 months.  He did earn the 90000 in 3 months, ran all his business bills combined with some MS.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline oldguy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2012
  • Posts: 1307
  • Total likes: 79
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: Issuer credited points by mistake
« Reply #7 on: December 01, 2018, 11:45:46 PM »
It all depends how the mistake happened. I didn't have it with points, I had it with statement credits, when a few years ago, when I upgraded at the end of the year my BGR to get the airline credits, all of my additionals (30-40) were upgraded along, when I called to downgrade again I got instantly the AF on the Au's back, then at the end of the month I got them again, ended up with a credit of $6K+! BH neve got clawed back!

Offline MrKaplan

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jan 2017
  • Posts: 329
  • Total likes: 27
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: DDF
Re: Issuer credited points by mistake
« Reply #8 on: December 01, 2018, 11:49:28 PM »
It all depends how the mistake happened. I didn't have it with points, I had it with statement credits, when a few years ago, when I upgraded at the end of the year my BGR to get the airline credits, all of my additionals (30-40) were upgraded along, when I called to downgrade again I got instantly the AF on the Au's back, then at the end of the month I got them again, ended up with a credit of $6K+! BH neve got clawed back!
Nice!

Offline yosef789

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2015
  • Posts: 109
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: canada
Re: Issuer credited points by mistake
« Reply #9 on: December 02, 2018, 12:14:52 AM »
Happened to a friend a few years ago with Amex. He transferred to an airline partner, Amex clawed back a few weeks later , ended with a negative balance. He was given 2 options, pay for the points or earn the 90000 MR points within 3 months.  He did earn the 90000 in 3 months, ran all his business bills combined with some MS.

Thanks for sharing.

According to what you are sharing, my best chances are probably not to spend or transfer the points out.

Offline yosef789

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2015
  • Posts: 109
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: canada
Re: Issuer credited points by mistake
« Reply #10 on: December 02, 2018, 12:16:38 AM »
It all depends how the mistake happened. I didn't have it with points, I had it with statement credits, when a few years ago, when I upgraded at the end of the year my BGR to get the airline credits, all of my additionals (30-40) were upgraded along, when I called to downgrade again I got instantly the AF on the Au's back, then at the end of the month I got them again, ended up with a credit of $6K+! BH neve got clawed back!

That's nice. Thanks for sharing.

How long did it take you to decide that it will not anymore be clawed back and you could thus spend it?

Offline oldguy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2012
  • Posts: 1307
  • Total likes: 79
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: Issuer credited points by mistake
« Reply #11 on: December 02, 2018, 12:35:25 AM »
That's nice. Thanks for sharing.

How long did it take you to decide that it will not anymore be clawed back and you could thus spend it?
I don't remember. the story happened more than 5 years ago

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5147
  • Total likes: 271
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: Issuer credited points by mistake
« Reply #12 on: December 02, 2018, 12:38:07 AM »
That's nice. Thanks for sharing.

How long did it take you to decide that it will not anymore be clawed back and you could thus spend it?
I think it is best to leave the points sitting there for a while, if they claw back then you did not lose a thing, if nothing happens then you can always use them .
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Online ckmk47

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 7963
  • Total likes: 1044
  • DansDeals.com Hat Tips 3
  • Gender: Female
    • View Profile
  • Location: brooklyn
Re: Issuer credited points by mistake
« Reply #13 on: December 02, 2018, 12:54:28 AM »
yosef789,
Did you do anything with this MR -not AMEX-  account?  Could they have combined pts you already owned and listed the combined balance here?
My favorite cause: cssy.org

Offline as2

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2013
  • Posts: 5671
  • Total likes: 917
  • DansDeals.com Hat Tips 24
  • Gender: Male
    • View Profile
Re: Issuer credited points by mistake
« Reply #14 on: December 02, 2018, 01:22:01 AM »
Thanks for sharing.

According to what you are sharing, my best chances are probably not to spend or transfer the points out.
Seems like a good plan. If you use them in 6 months or a year, they can't fault you for not realizing they screwed up a while ago.
Memories last forever, make them while you can.

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1616
  • Total likes: 8
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Issuer credited points by mistake
« Reply #15 on: December 02, 2018, 05:14:51 AM »
I have had a few good errors happen to me- none ever clawed back --I had a 5-night stay booked without points being taken from an account  - also been credited 2x for the same spend bonus - ALSO got free night certificates for 2years after a credit card was closed plus other things

did get claw back from amx last week as did an upgrade to a card --spent-- got the points - but downgraded to soon

as said above if do not need the points now - leave in ur acct

Offline yosef789

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2015
  • Posts: 109
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: canada
Re: Issuer credited points by mistake
« Reply #16 on: December 02, 2018, 09:05:17 AM »
yosef789,
Did you do anything with this MR -not AMEX-  account?  Could they have combined pts you already owned and listed the combined balance here?


Not a possibility

Offline yosef789

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2015
  • Posts: 109
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: canada
Re: Issuer credited points by mistake
« Reply #17 on: December 02, 2018, 09:13:29 AM »
I have had a few good errors happen to me- none ever clawed back --I had a 5-night stay booked without points being taken from an account  - also been credited 2x for the same spend bonus - ALSO got free night certificates for 2years after a credit card was closed plus other things

did get claw back from amx last week as did an upgrade to a card --spent-- got the points - but downgraded to soon

as said above if do not need the points now - leave in ur acct

Good for you. Thanks for sharing.

I recently redeemed Best Western Rewards and the points were not removed. (There are many reports of similar experiences)

Offline shapsam

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2017
  • Posts: 3017
  • Total likes: 637
  • DansDeals.com Hat Tips 11
    • View Profile
Re: Issuer credited points by mistake
« Reply #18 on: December 02, 2018, 07:48:23 PM »

did get claw back from amx last week as did an upgrade to a card --spent-- got the points - but downgraded to soon

Which card?

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1616
  • Total likes: 8
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Issuer credited points by mistake
« Reply #19 on: December 03, 2018, 02:00:05 AM »
everyday