updated wiki
What reasons did you tell them for freezing?
i told them that there was some incoorect info on my EX report and i didnt want to unfreeze it until it got resolved. pretty standard. but they wouldn't budge. and several of them were very nice, they just kept saying that they can't / not allowed to.
just for background, i've frozen EX and have them pull a different bureau tens of times before, but not in the past year. Now i've spoken with everyone including 3 supervisors and no go.
another change seems to be that now they write notes on the apps from previous calls, something that wasnt there last year. so that might hinder the process as well.
as it stands, i'd say that getting them to pull a new bureaus is a needle in a hay stack type task.