i tried to remove it online and got this
We were unable to honor your request to permanently remove your security freeze based on the information you entered.
Sending us your information
To permanently remove your security freeze, please mail us this letter (or the information in it), along with one copy of a government issued identification card, such as a driver’s license, state or military ID card, etc., one copy of a utility bill, bank or insurance statement, etc., and a copy of your Social Security card or another document that displays your Social Security number. Make sure that each copy is legible, displays your name and current mailing address, and the date of issue (statement dates must be recent). We are unable to accept credit card statements, voided checks, lease agreements, magazine subscriptions or postal service forwarding orders as proof. To protect your personal identification information, Experian does not return correspondence sent to us. Send copies of any documents you wish to provide to us and always retain your original documents. We will validate your information and remove your security freeze for the timeframe you request.
If paying for a permanent removal of a security freeze, please enclose check or money order. Alabama, California, Colorado, Connecticut, Florida, Illinois, Iowa, Kentucky, Maine, Michigan, Mississippi, Nevada, New Hampshire, Oklahoma, Oregon, Puerto Rico, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming , $10 plus applicable tax; Arizona, Arkansas, Hawaii, Kansas, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, New York, Ohio, Tennessee, Vermont and West Virginia, $5 plus applicable tax; Georgia and Nebraska, $3. All other states have no charge and there is no fee for victims of identity theft.
Mail this form, along with payment (if applicable) to:
Experian Security Freeze
PO Box 9554
Allen, TX 75013
Does that make sense?