this is their email
---Hello
I understand your concern about the bonus offer and will
be happy to review your account.
Let me share that your account has the 80,000 bonus points
after you spend $5,000 on purchases in the first 3 months
after account opening. "Purchases" do not include balance
transfers, cash advances, travelers checks, foreign
currency, money orders, wire transfers or similar
cash-like transactions, lottery tickets, casino gaming
chips, race track wagers or similar betting transactions,
any checks that access your account, interest,
unauthorized or fraudulent charges, and fees of any kind,
including an annual fee, if applicable.
Jean-Marie, the 100,000 bonus offer is only applicable to
customer who have received a targeted mail. We'd like to
match the new offer you received, but you'll need to email
us the offer code and invitation number that was included
on the information we sent you. This code is unique to the
person receiving the offer and can only be used once.
Please reply to this email with a copy of the offer or fax
the information to us at 1-888-643-9628.
This bonus offer is available to you as long as you have
not received a new Cardmember bonus for this product in
the past 24 months. Your account must be open and not in
default at the time of fulfillment. After qualifying,
please allow 6 to 8 weeks after the billing cycle in which
you qualify for the bonus to post to your account.
We're here to help and are committed to meeting your
needs. Thank you for choosing Chase.