I had a problem with my seat for the 2011 uppababy vista which i didn't even purchase from buy buy baby, went in, they never even asked if i bought it there, the guy went and got me a new seat within 30 seconds off the new model and swapped it before even asking his manager. manager said uppababy likes to do this on their own, so technically i should have contacted them already, but since he promised be the seat that was it...
point being, you never know. this is why bbb has the best reputation, their customer service is beyond expectations