Author Topic: BA Security breach / Audit  (Read 8464 times)

Offline smart brit

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Re: BA Security breach / Audit
« Reply #45 on: March 27, 2015, 01:18:53 PM »
I reset my password, and it's showing the 0 avios etc.
I have no patience calling them.
I guess I will wait

Online dpk4588

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Re: BA Security breach / Audit
« Reply #46 on: March 27, 2015, 01:22:54 PM »
All of this without any notification to their members. Disgraceful.
That really pissed me off. Them taking my points to secure them from the hackers, I understand, and I guess I could appreciate, but not telling us what happened is just ridiculous.
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.
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Offline Dr Moose

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Re: BA Security breach / Audit
« Reply #47 on: March 27, 2015, 01:43:42 PM »
if i were to transfer miles into my BA account, will there be an issue of BA receiving them? i'm one of those who are unable to access their account.
Hey there! I am using DansDeals Forums.

Offline Toasted

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Re: BA Security breach / Audit
« Reply #48 on: March 27, 2015, 01:47:28 PM »
0 for me. Had 55k.

Online cozmohoot

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Re: BA Security breach / Audit
« Reply #49 on: March 27, 2015, 02:16:45 PM »
if i were to transfer miles into my BA account, will there be an issue of BA receiving them? i'm one of those who are unable to access their account.
Not recommended doc

Offline GTR

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Re: BA Security breach / Audit
« Reply #50 on: March 27, 2015, 02:34:15 PM »

Offline KidOOO

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Re: BA Security breach / Audit
« Reply #51 on: March 28, 2015, 08:53:42 PM »
mine are still missing from account as well as wife's and sisters

anyway of getting them back without calling?

Offline mordy44

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Re: BA Security breach / Audit
« Reply #52 on: March 28, 2015, 09:37:59 PM »
mine are still missing from account as well as wife's and sisters

anyway of getting them back without calling?

Same here, they told me over the phone to reset password and they will be back in 24 hours. Nothing yet....

Offline gavhaller

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Re: BA Security breach / Audit
« Reply #53 on: March 28, 2015, 10:06:55 PM »
Nothing happened to both mine or my wifes account

Offline chff

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Re: BA Security breach / Audit
« Reply #54 on: March 29, 2015, 02:09:02 AM »
All my family members account were locked and all points are missing

Offline Freddie

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Re: BA Security breach / Audit
« Reply #55 on: March 29, 2015, 02:13:56 AM »
All my family members account were locked and all points are missing
They are not MISSING. This has been explained many times on this thread and on the main site.

BA put them away in a safe place for you.

Offline WAM

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Re: BA Security breach / Audit
« Reply #56 on: March 29, 2015, 09:29:04 PM »
They are not MISSING. This has been explained many times on this thread and on the main site.

BA put them away in a safe place for you.
My Avios aren't either missing. My balance is 0 though, I'd like my 90k Avios back.

ETA: I call BA in HK, after 5 minutes on they picked up. The kind lady said that my account is under audit, but she doesn't know why. She sent a message to somebody & they will reply to my email at some point - hopefully as soon as possible.
« Last Edit: March 29, 2015, 09:35:18 PM by WAM »

Offline CS91

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Re: BA Security breach / Audit
« Reply #57 on: March 30, 2015, 12:14:06 AM »
My Avios aren't either missing. My balance is 0 though, I'd like my 90k Avios back.

ETA: I call BA in HK, after 5 minutes on they picked up. The kind lady said that my account is under audit, but she doesn't know why. She sent a message to somebody & they will reply to my email at some point - hopefully as soon as possible.

Based on experience, don't anticipate any response via email any time soon. Their customer service is horrendous across the board. Once took me over 2 months to get a $50 refund for a mistaken charge that they admitted was faulty the first time I called them. They never sent email updates and I had to keep calling them to push the process along. If not for the fact that they're the best for short-haul flights (points-wise), I would never touch BA with a 10 foot pole.

Offline AJK

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Re: BA Security breach / Audit
« Reply #58 on: March 30, 2015, 12:32:05 PM »
My miles are back.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Emkay

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Re: BA Security breach / Audit
« Reply #59 on: March 30, 2015, 12:32:44 PM »
My miles are back.
called or automatically?