I'm not sure what you mean but this doesn't make any sense. I would just PUTPAC.
Basically Chase says there is no December 2016 statement.
Here's the info I have:
Payment due: 1/11/16 (according to Chase)
First statement close date: 1/14/16 (according to Chase)
December statement close date: 12/14/16 (not confirmed by Chase)
According to Dan's assertion that first statement is 25 days before payment due date, there should be a December statement, but Chase is not confirming it. Without Chase confirming it, how are we sure that we can still get the 2016 credit? Since the 2016 travel credit is based off of the December 2016 statement.. of which Chase is basically saying does not exist for our situation.
I had her send another SM asking specifically if purchases between 12/6/16 and 12/14/16 will count as the 2016 travel credit or 2017. I would personally call but it's my girlfriend's card and she's kind of nervous over the phone.