Hi,
My son and his friend are flying the following itinerary tomorrow (4/6)
One ticket:
DEL-AUH
AUH-CAI
Second ticket:
CAI-AMM
AMM-TLV
Both tickets, all in J, were purchased via AmexTravel (with BizPlat points, not that it matters).
The problem is that RJ has changed the equipment on CAI-AMM. The RJ phone rep says that they do not have a "downgrade" policy, meaning that if the pax was booked in J but ends up flying in Y, they don't compensate. Instead, they put the pax on an earlier flight or a later flight in the cabin that was ticketed. Problem is that they only arrive in CAI two hours before the flight, so they can't take an earlier CAI-AMM flight, and they don't want to take the later CAI-AMM flight, because then they will need to spend the night in AMM airport and won't get back to TLV until Friday morning...not ideal.
I can certainly HUCA to RJ and see if I can get some compensation from a different agent, but the guy said that he asked his supervisor. I am on the phone with Amex Travel to see if they can help. I guess best case would be that the boys stay on the flight that is ticketed, still get to use the business class lounge in AMM, and get some compensation. Can I expect Amex to provide compensation?
The other point is that maybe flying in J for the CAI-AMM leg isn't such a big deal... it's only a few hours, right?
Thanks for any advice.