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Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 800-695-5171 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 230960 times)

Offline shapsam

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Re: Citi reconsideration
« Reply #540 on: January 11, 2022, 12:32:25 AM »
Both DW and myself got declined for too much credit. Any point in calling recon?
Sure. Ask them transfer over credit from existing accounts.

Offline bubkiz

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Re: Citi reconsideration
« Reply #541 on: January 11, 2022, 08:52:01 AM »
Sure. Ask them transfer over credit from existing accounts.
Its her first ever Citi application.

Offline nescafe

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Re: Citi reconsideration
« Reply #542 on: January 11, 2022, 11:53:47 AM »
Its her first ever Citi application.
+1 it's first citi card for both of us

Offline Young explorer

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Re: Citi reconsideration
« Reply #543 on: January 11, 2022, 01:31:55 PM »
For some reason I get picked up every time by the same rep, last night was Paul and today is Gary, are they that understaffed?

Offline DSH

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Re: Citi reconsideration
« Reply #544 on: January 11, 2022, 02:33:15 PM »
I was also just told I have too much unused credits and too many unused accounts. Is this a new thing for citi?

Offline confu

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Re: Citi reconsideration
« Reply #545 on: January 12, 2022, 02:19:01 PM »
Applied for second premier card. Was denied instantly. Called recin, was told nothing to do but wait for letter bec. I already had premier card open. And bec. I had a late payment in last six months. She called back a short while later and left a message saying she was able to change their decision and I was approved

Offline jew

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Re: Citi reconsideration
« Reply #546 on: January 13, 2022, 01:36:11 PM »
Wow! Which number you called?

Offline jew

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Re: Citi reconsideration
« Reply #547 on: January 13, 2022, 01:36:36 PM »
They didn't ask you why you applying for a second one?

Offline confu

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Re: Citi reconsideration
« Reply #548 on: January 14, 2022, 02:28:44 AM »
Wow! Which number you called?
1 800 695 5171

she asked why I wanted a second one. I said I want one for my wife. she recommended making her an AU. "oh, I can make her an AU?"
I was pleasant and asked her to clarify a few times why she couldn't overturn the decision....
Don't know if it makes a difference, I called around 9:00 A.M. EST and was connected right away to a friendly, somewhat intelligent sounding CSR.
DEf. my best citi experience ever

Offline gns

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Re: Citi reconsideration
« Reply #549 on: June 28, 2022, 12:37:47 PM »
« Last Edit: June 28, 2022, 12:47:04 PM by gns »

Offline Zevi16

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Re: Citi reconsideration
« Reply #550 on: November 01, 2022, 05:28:42 PM »
Just got instant declined. Great credit. No citi cards. Rep said to many pulls recently. No idea what they could be. Any reason to try and fight that?

Offline yochai

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Re: Citi reconsideration
« Reply #551 on: April 26, 2023, 10:07:14 AM »
Applied for the AA platinum card and got denied despite having 2 Citi cards in great standing.
Reasons given: too many recent inquiries, not enough credit utilization.
Recon reps won’t budge, and can’t shift existing credit line without first having the card approved.
Anything I can do now?
Also, am I supposed to ask banks to lower my credit line to increase the utilization percentage? I was recently approved for very high credit lines from Barclays and Amex despite only trying to get the SUB.

Offline moisheh

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Re: Citi reconsideration
« Reply #552 on: April 26, 2023, 11:12:45 AM »
Are you able to shift credit line from the citi premier to the citi double cash?

Offline HoKo

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Re: Citi reconsideration
« Reply #553 on: April 26, 2023, 03:25:23 PM »
Are you able to shift credit line from the citi premier to the citi double cash?

AFAIK you cannot shift/reallocate credit limits across Citi credit cards.

Offline 1najol1

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Re: Citi reconsideration
« Reply #554 on: April 26, 2023, 10:25:49 PM »
You can reallocate Citi credit limits between Citi CCs if you reach the Citi executive offices but it will be another hard credit pull and not sure if you can do it for a new card application not approved yet, my only experience is between open accounts

Offline yochai

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Re: Citi reconsideration
« Reply #555 on: April 28, 2023, 12:22:44 AM »
You can reallocate Citi credit limits between Citi CCs if you reach the Citi executive offices but it will be another hard credit pull and not sure if you can do it for a new card application not approved yet, my only experience is between open accounts
Per their recon rep, CL can be shifted but only after the card is open, not to get a new one approved.

Offline elimmm

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Re: Citi reconsideration
« Reply #556 on: April 28, 2023, 10:08:38 AM »
i also got a "not enough credit utilization"
recon wont budge
should i close some of my current citi accounts that arent being used?

Offline Naftuli19

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Re: Citi reconsideration
« Reply #557 on: May 10, 2023, 05:03:38 PM »
Applied for the AA platinum card and got denied despite having 2 Citi cards in great standing.
Reasons given: too many recent inquiries, not enough credit utilization.
Recon reps won’t budge, and can’t shift existing credit line without first having the card approved.
Anything I can do now?

+2
Sometimes You Will Never Know the True Value of A Moment Until It's Become A Memory...

Offline Gvann

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Re: Citi reconsideration
« Reply #558 on: May 11, 2023, 08:31:05 PM »
i also got a "not enough credit utilization"
recon wont budge
should i close some of my current citi accounts that arent being used?

I think that is the opposite of what they want. They want you using your credit not ignoring it. Why not try spending 1k and applying again in a couple weeks

Offline HoKo

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Re: Citi reconsideration
« Reply #559 on: May 11, 2023, 08:43:46 PM »
i also got a "not enough credit utilization"
recon wont budge

+1  >:(