OTR
They could learn a few lessons from DL.
Today I received an email from DL regarding a refund for an error on their part when I
did a recent booking and they threw in an extra $100 voucher as a courtesy without asking.
This current booking is still a present from DL for the Priceline glitch of last yr-At that time they gave me $900 in vouchers on the 1st day of the glitch and a few days later they honored the priceline booking as well.
I call it the gift that keeps on giving.