https://onemileatatime.com/american-airlines-operational-reliability
Catching up to my experiences. #GoingForLate is great, should have used that.
Too bad he's banned from MP. UA is without a doubt the best of the domestic big 4 when it comes to operations+mileage program+status benefits.
They ought to shape up some time soon.
Seems like all they focus on is elite members satisfaction, which is nice for a business traveler, but then when you factor in performance...
IMO United's CS is on the rise, and with the steady on time performance and solid mileage program they definitely are at the top of the 4.
Delta needs to improve their loyalty program (A LOT) to be in the picture, but not terrible IME.
And then SW...