Really not sure if there is a better way to do this (if so please let me know).
I booked around 6-7 weeks ago for my Israel trip for Pessach on Air Canada. I requested a bassinet in Economy and they said that they registered it but couldn't confirm it yet. Turned out that I didn't end up getting it. I just don't understand this process: Either you have one available and then if I requested it while available, I should get it. Or they are all taken and then you can tell me that they are all taken already.
Why this ambiguity?