Not a where can I get it question but how to. I ordered a package from England and had to pay vat to DHL. Now before I paid I asked twice if I will get my money back from them if I return. They said yes. Not sure why I believed then but now they're saying I cant get the money back. Does anyone have any experience with this? Should I just call visa and tell them whats going on? Any useful and practical ideas would be greatly appreciated. Thank you.