Survey earns brownie points?

[txtmax4]

I recently got an email from a credit card company with a survey link asking me to provide feedback about a recent contact I had with them.
To say the truth, I was extremely pleased with their recent response to my issue, so I took the survey and answered excellent for all their (3) questions.
Does anyone think that this information is somewhere stored, possible placing the customer in a better position in the eyes of the credit card company, benefiting the customer in future instances?

[AsherO]

I recently got an email from a credit card company with a survey link asking me to provide feedback about a recent contact I had with them.
To say the truth, I was extremely pleased with their recent response to my issue, so I took the survey and answered excellent for all their (3) questions.
Does anyone think that this information is somewhere stored, possible placing the customer in a better position in the eyes of the credit card company, benefiting the customer in future instances?

Doubtful. If anything they look for unhappy customers to try and resolve their issues.

[Chaikel]

I recently got an email from a credit card company with a survey link asking me to provide feedback about a recent contact I had with them.
To say the truth, I was extremely pleased with their recent response to my issue, so I took the survey and answered excellent for all their (3) questions.
Does anyone think that this information is somewhere stored, possible placing the customer in a better position in the eyes of the credit card company, benefiting the customer in future instances?

Many times these surveys say that they wont include any personal info etc.

[txtmax4]

Also, does anyone think you can get treated better during a phonecall with customer service if you choose the option to "complete a brief survey after the call"?

[AsherO]

Also, does anyone think you can get treated better during a phonecall with customer service if you choose the option to "complete a brief survey after the call"?

Perhaps, hard to know if they can tell what you chose. Probably varies by company.

[yaakov s]

Also, does anyone think you can get treated better during a phonecall with customer service if you choose the option to "complete a brief survey after the call"?

Would be very surprised if the CSR knows that info . It would defeat the perpose as you very well pointed out.

[txtmax4]

Would be very surprised if the CSR knows that info . It would defeat the perpose as you very well pointed out.

Not necessarily, I didn't mean it as defeating the purpose. In my opinion, "the purpose" is that the customer should ultimately get treated well, so if that will make the CSR behave during the phonecall, then great.

[Driven]

Also, does anyone think you can get treated better during a phonecall with customer service if you choose the option to "complete a brief survey after the call"?

Doubt the rep would know what you selected, but more importantly do they even go through and analyze all those surveys, or are they there for a customer to vent after getting bad service and not clogging up their lines after a bad experience?