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Author Topic: wrong category  (Read 2860 times)

Offline arye her

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wrong category
« on: August 05, 2019, 11:56:11 AM »
i used my CSR card at a restaurant for $560 but only got 560 points because it's categorized as grocery which is clearly not the case,
is there an option to contact chase and get the bonus or it's a lost case?
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Offline Dan

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Re: wrong category
« Reply #1 on: August 05, 2019, 12:00:18 PM »
SM them.
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Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline confu

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Re: wrong category
« Reply #2 on: August 05, 2019, 01:22:57 PM »
Quote from: Dan on August 05, 2019, 12:00:18 PM
SM them.
what about amex?
had over 1k that posted as dairy products store
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Offline Joel

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Re: wrong category
« Reply #3 on: August 05, 2019, 01:43:14 PM »
Quote from: confu on August 05, 2019, 01:22:57 PM
what about amex?
had over 1k that posted as dairy products store
call them and you be credited the difference
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Offline confu

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Re: wrong category
« Reply #4 on: August 05, 2019, 02:03:44 PM »
Quote from: Joel2 on August 05, 2019, 01:43:14 PM
call them and you be credited the difference
you speak from experience?
I''ve sm'ed chase before, and got a "we rely on information provided by the merchant" response
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Offline Joel

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Re: wrong category
« Reply #5 on: August 05, 2019, 02:06:15 PM »
Quote from: confu on August 05, 2019, 02:03:44 PM
you speak from experience?
I''ve sm'ed chase before, and got a "we rely on information provided by the merchant" response
Yes! amex I had spoken plenty of times every time i got a call back approx 10 days later and everything was credited correctly
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Offline confu

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Re: wrong category
« Reply #6 on: August 05, 2019, 03:44:30 PM »
Do you know if it is normal for amex to code differently than chase?
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Online tzifanya54

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Re: wrong category
« Reply #7 on: August 05, 2019, 03:45:17 PM »
Quote from: confu on August 05, 2019, 03:44:30 PM
Do you know if it is normal for amex to code differently than chase?
Happens all the time.
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