Two incidents that happened to me last week -
Was at YVR, walked into Avis, saw a Chairman getting a Lincoln SUV. My Hertz #1 club Gold reservation was automatically upgraded to a Volvo S80.
Dropped off a Mercedes at EWR, guy recognized me from an earlier rental. Had a lot of luggage and was immediately offered someone to drive me to the airport. After the guy drove me I inquired and was told they do it whenever a customer is in a rush to the terminal. (I'm not responsible for the CH if they notice you're actually departing in 3 hours)
Now to help me, anyone have experience claiming USAA insurance on a Hertz Rental? Do NY rentals come with minimum insurance?