Of course u can, just a weird glitch.
If your original res was an award , how did u get the upgrade through GP diamond line, or the Hotel directly ? I called GP and they said UPG are not given on awards .
I have a request in for the Diamond Trial and will find out in a day or two . If I get it ,
exactly how do I get the upgrade for my award reservation? I have a reservation for a standard queen room, thats all that was available for an award 4 months ago .They dont even offer a standard King Room for an award