My recent SP experience, YMMV:
Had an SP MC. Asked them to close via secure message, and had a pending app for the SP Visa. They didnt listen, and converted the SP MC to the SP Visa. When I got the SP Visa, I asked the rep if I would get the 40k UR points with the 3k spend, and he said yes. I did the spend, and sent a SM asking for the points. The original response was no, because conversions are usually not eligible for the second bonus. I SM'ed back telling them that I did the spending based on the info Chase gave me when I activated the card. I got an SM back that they had confirmed I was told (recorded call?) about getting the bonus during activation, and they credited me the 40k. Chase rocks.