Details please.
The details are as follows:
I got multiple emails from Hertz saying that my 4594 pts. are about to expire so I made a reservation using 750 pts.
I then got emails that I had 3844 which is the correct balance but when I checked on my account
I only had 2226.
I chatted with a rep for A bit and they couldn't do anything and that I should call during business hours.
I did that and the phone rep couldn't do anything and said to send an email with my old emails attached.
I then did that and this was their response:
The bonus points were awarded in error on multiple rentals prior to the point balance statement. Hertz recently identified this error. Therefore, the bonus points were removed, as the rentals awarded this bonus did not qualify. Although we understand your frustration, we hope you can understand our stance on this matter. We have thoroughly audited your account to ensure your current 2,226 point balance is accurate.