You are now chatting with Melanie.
Melanie: Thank you for patiently waiting! welcome to American Express Chat. My name is Melanie. How can I help you today?
you: Hey I seemed to have missed a great ATT offer
you: POID: BKMX:0001
you: Can you honor it for me please? Would really make my week!
Melanie: Good Evening!
Melanie: Do you see the offer under "my offer " section?
you: Nope, I looked under both my accounts
Melanie: I appreciate your efforts!
Melanie: The offers are account targeted.
Melanie: So, if its not there we will not be able to enroll you.
you: I know but not me
you: Oh.. I thought you guys could help
Melanie: I sincerely apologize for the inconvenience.
Melanie: The offers which are not there on the account can not be added at all.
you: I wonder why I'm never from the chosen ones..
you: Okay I guess I'm left out in the cold.. Thanks
Melanie: Please do not think this way...
Melanie: The offers are different on different cards
you: Well nothing in my life seems to be working out these days
Melanie: What happen?
you: But thats not your problem!
Melanie: Please don't be dishearten..
Melanie: Everything will be just fine!
Melanie: Please take care of yourself and be positive.
you: But i still have that ATT bill to pay
Melanie: And please save the offers from account home page
you: Okay will try thanks!
Melanie: Thank you so much for your patience and understanding.
Melanie: Enjoy the weekend!
Melanie: Thank you again for your valuable membership. Feel free to get in touch with us anytime..