Author Topic: Star Alliance Award Search Tips (Read 933576 times)

hvaces42 · « **Reply #2020 on:** April 16, 2018, 01:35:59 PM »

Quote from: Emkay on April 16, 2018, 01:29:08 PM

Every star alliance partner displays LOT availability on the day I need including Miles and More, but when I call Miles and More they don't see it. Is that common?

What is it with you and M&M and LOT?

BTW AC is now showing LO availability again.

Emkay · « **Reply #2021 on:** April 16, 2018, 01:37:43 PM »

Quote from: hvaces42 on April 16, 2018, 01:35:59 PM

What is it with you and M&M and LOT?

BTW AC is now showing LO availability again.

Same ticket, miles finally transferred from SPG but while it's showing online, on the phone they don't see it. I would book it online but I only transferred enough taking into account the 25% child discount that you don't get online.

hvaces42 · « **Reply #2022 on:** April 16, 2018, 01:41:00 PM »

Quote from: Emkay on April 16, 2018, 01:37:43 PM

Same ticket, miles finally transferred from SPG but while it's showing online, on the phone they don't see it. I would book it online but I only transferred enough taking into account the 25% child discount that you don't get online.

California service center?

Emkay · « **Reply #2023 on:** April 16, 2018, 01:42:08 PM »

Quote from: hvaces42 on April 16, 2018, 01:41:00 PM

California service center?

Tried US number and Israel.

hvaces42 · « **Reply #2024 on:** April 16, 2018, 01:45:26 PM »

Quote from: Emkay on April 16, 2018, 01:42:08 PM

Tried US number and Israel.

Try German number. I found them helpful

Emkay · « **Reply #2025 on:** April 16, 2018, 01:50:23 PM »

Quote from: hvaces42 on April 16, 2018, 01:45:26 PM

Try German number. I found them helpful

Tried. My numbers didn't work. You have a number that goes through?

hvaces42 · « **Reply #2026 on:** April 16, 2018, 02:07:14 PM »

Quote from: Emkay on April 16, 2018, 01:50:23 PM

Tried. My numbers didn't work. You have a number that goes through?

+49(0) 69 209 777 777

Internet service center
+49 69 86 799 101

Emkay · « **Reply #2027 on:** April 16, 2018, 02:43:59 PM »

Quote from: hvaces42 on April 16, 2018, 02:07:14 PM

+49(0) 69 209 777 777

Internet service center
+49 69 86 799 101

Those are the ones I tried.

Emkay · « **Reply #2028 on:** April 16, 2018, 03:17:05 PM »

Quote from: Emkay on April 16, 2018, 01:29:08 PM

Every star alliance partner displays LOT availability on the day I need including Miles and More, but when I call Miles and More they don't see it. Is that common?

Strange. Seems that each leg is available on its own but when added together it takes away availability. I need 3 seats, so whichever leg they search first has 3 available but when they try to add in the other leg there is only one available. Same the other way.

hvaces42 · « **Reply #2029 on:** April 16, 2018, 03:20:55 PM »

Quote from: Emkay on April 16, 2018, 03:17:05 PM

Strange. Seems that each leg is available on its own but when added together it takes away availability. I need 3 seats, so whichever leg they search first has 3 available but when they try to add in the other leg there is only one available. Same the other way.

Married segment issues. Seen that before.

Emkay · « **Reply #2030 on:** April 16, 2018, 03:22:42 PM »

Quote from: hvaces42 on April 16, 2018, 03:20:55 PM

Married segment issues. Seen that before.

Yup. Trying to figure out how to get around that. I put the longhaul on hold for now and will attempt to add the first leg.

hvaces42 · « **Reply #2031 on:** April 16, 2018, 03:25:48 PM »

Quote from: Emkay on April 16, 2018, 03:22:42 PM

Yup. Trying to figure out how to get around that. I put the longhaul on hold for now and will attempt to add the first leg.

Is your final stop US port of entry? Hidden city add on at the end?

Emkay · « **Reply #2032 on:** April 16, 2018, 03:29:59 PM »

Quote from: hvaces42 on April 16, 2018, 03:25:48 PM

Is your final stop US port of entry? Hidden city add on at the end?

Yes. TLV-WAW-JFK.
On the phone yet again.

hvaces42 · « **Reply #2033 on:** April 16, 2018, 03:32:03 PM »

Quote from: Emkay on April 16, 2018, 03:29:59 PM

Yes. TLV-WAW-JFK.
On the phone yet again.

Just make sure its not ORD or YYZ as your HC because they fly there. Also, doesnt LO have a summer EWR flight? And a BUD-JFK flight starting next month.

Emkay · « **Reply #2034 on:** April 16, 2018, 03:53:28 PM »

Quote from: hvaces42 on April 16, 2018, 03:32:03 PM

Just make sure its not ORD or YYZ as your HC because they fly there. Also, doesnt LO have a summer EWR flight? And a BUD-JFK flight starting next month.

Hitting a wall every time. Would the married segments issue be due to LOT or M&M?

hvaces42 · « **Reply #2035 on:** April 16, 2018, 03:59:22 PM »

Quote from: Emkay on April 16, 2018, 03:53:28 PM

Hitting a wall every time. Would the married segments issue be due to LOT or M&M?

M&M

ariIs · « **Reply #2036 on:** May 01, 2018, 12:09:52 AM »

Wondering if anyone had this before..
Was trying to book several J class saver awards on LX through United. Award was available, but there was some error during payment processing. Tried to rebook, but the award space went down by the number of tickets I was trying to book (unsuccessfully) and now there’s not enough J saver space. Called United they couldn’t do anything, but eventually booked me on a flight with 2 connections at a worse time. (I wanted ewr-Zrh-tlv got jfk-gva-zrh-tlv).
So the question is - if the LX space was somehow blocked by my initial booking attempt, when will it come back? I’d like to rebook the first segment back to ewr-zrh, ideally avoiding the change fee after 24 hours.

ariIs · « **Reply #2037 on:** May 02, 2018, 03:11:20 PM »

Quote from: ariIs on May 01, 2018, 12:09:52 AM

Wondering if anyone had this before..
Was trying to book several J class saver awards on LX through United. Award was available, but there was some error during payment processing. Tried to rebook, but the award space went down by the number of tickets I was trying to book (unsuccessfully) and now there’s not enough J saver space. Called United they couldn’t do anything, but eventually booked me on a flight with 2 connections at a worse time. (I wanted ewr-Zrh-tlv got jfk-gva-zrh-tlv).
So the question is - if the LX space was somehow blocked by my initial booking attempt, when will it come back? I’d like to rebook the first segment back to ewr-zrh, ideally avoiding the change fee after 24 hours.

So to answer my own question: the award space returned on united.com after 24 hours. It must have been held in some 'reserved' state and was released back to united.
However the reps I've called several times already can't see the space - even though it's clearly available on the website. They do seem pretty clueless.
Anyone know of a direct number for a desk staffed with reps that can actually find their own backside with a flashlight? The callback link doesn't work anymore.

hvaces42 · « **Reply #2038 on:** May 22, 2018, 06:16:57 PM »

Can someone with Chase United CC with expanded award availability help me? PM for details

Update: Getting help already. Thanks to all who responded.
Thank you @as2 @davidrotts63 @yelped

Saver · « **Reply #2039 on:** May 23, 2018, 02:42:03 PM »

Hi! I was wondering if anyone can help me?
We have 60,000 chase sapphire ultimate rewards and would love to book a ticket from Moscow stopping in Crackow for a day or five hours and on to Denver on August 7 or around there. Alternatively, we can start from Krakow or from Minsk and go with miles to Chicago or NY.