Author Topic: URGENT! on the phone to united ticket not there (Read 4152 times)

dudi · « **on:** March 09, 2014, 10:47:52 AM »

I booked a ticket for my sister with united multi city with *A code share airlines so when I booked it they told me I should wait for the confirmation bcs they need to verify it with the other airlines so a few days later when I didn't get the confirmation and I had no patiance to call united for 3 hours I went onto the other airlines website and checked the ticket and it was there so I was sure its all good.
Now 3 days b4 we called to reserve they said that the payment didn't come through and the ticket was only reserved for 24 hr.
Now I know the CC was good and there was nothing wrong with the payment and they never let me know there is a problem so now what do I do?

ilherman · « **Reply #1 on:** March 09, 2014, 10:51:42 AM »

Was the CC charged or not?

dudi · « **Reply #2 on:** March 09, 2014, 11:03:16 AM »

Good point I'm gonna check. If not?

dudi · « **Reply #3 on:** March 09, 2014, 11:19:14 AM »

Ok so I just confirmed the cc wasn't charged but it was all good from our side its their fault so now what?

sky121 · « **Reply #4 on:** March 09, 2014, 11:20:54 AM »

Quote from: dudi on March 09, 2014, 11:19:14 AM

Ok so I just confirmed the cc wasn't charged but it was all good from our side its their fault so now what?

If the CC wasn't charged you don't have much of a case. Are they stating something was wrong with payment?

jaywhy · « **Reply #5 on:** March 09, 2014, 11:22:01 AM »

Get the supervisor on the line and make them issue it.
This is a known issue with UA.

ilherman · « **Reply #6 on:** March 09, 2014, 11:28:37 AM »

They issue a new ticket and for the same old price?

ilherman · « **Reply #7 on:** March 09, 2014, 11:31:06 AM »

dudi, how did you check with the other Airline with no UA confirmation? You gave them you Name - DOB?

dudi · « **Reply #8 on:** March 09, 2014, 11:33:57 AM »

Quote from: ilherman on March 09, 2014, 11:31:06 AM

dudi, how did you check with the other Airline with no UA confirmation? You gave them you Name - DOB?

I have a united confirmation and even the other airlines issued me a confirmation that's what I don't understand.
And what they want me to do is pay more bcs that ticket is not availble

sky121 · « **Reply #9 on:** March 09, 2014, 11:36:14 AM »

Quote from: dudi on March 09, 2014, 11:33:57 AM

I have a united confirmation and even the other airlines issued me a confirmation that's what I don't understand.
And what they want me to do is pay more bcs that ticket is not availble

I'd keep calling until you get a supervisor who may be able to help you out and charge you the price listed on your original confirmation.

ilherman · « **Reply #10 on:** March 09, 2014, 11:37:34 AM »

I thought you never got a UA confirmation, so you called the other Airline?

Anyway, just do what Jaywhy told you.

dudi · « **Reply #11 on:** March 09, 2014, 12:10:06 PM »

So I'm on the phone to them now they said that the ticket didn't go through bcs one of the flights with brussels airlines was not available so I was supposed to call up and comfirm.
Should I insist on a supervisor? Do I have case here

sky121 · « **Reply #12 on:** March 09, 2014, 12:12:57 PM »

Quote from: dudi on March 09, 2014, 12:10:06 PM

So I'm on the phone to them now they said that the ticket didn't go through bcs one of the flights with brussels airlines was not available so I was supposed to call up and comfirm.
Should I insist on a supervisor? Do I have case here

I'd def keep trying

menachem_m · « **Reply #13 on:** March 09, 2014, 12:14:10 PM »

Or pay and then just chargeback?

dsauch · « **Reply #14 on:** March 09, 2014, 12:28:48 PM »

generally the only time you need to wait for confirmation and call back is when you do an award ticket.
If its an award ticket it was your responsibility to call within 24h to confirm that all *A members confirmed the availability.
You were told to do so and didnt do it....

dudi · « **Reply #15 on:** March 09, 2014, 12:28:51 PM »

Quote from: sky121 on March 09, 2014, 12:12:57 PM

I'd def keep trying

I'm waiting on the phone for a supervisor what should I be saying?
I spoke to like 3 of them and they all said its my fault I didn't call within 24 hrs

ilherman · « **Reply #16 on:** March 09, 2014, 12:47:14 PM »

Try the callback line

ilherman · « **Reply #17 on:** March 09, 2014, 12:49:23 PM »

Did they tell you to call back to make sure everything is avail when you booked the ticket?

dudi · « **Reply #18 on:** March 09, 2014, 01:14:20 PM »

Quote from: ilherman on March 09, 2014, 12:49:23 PM

Did they tell you to call back to make sure everything is avail when you booked the ticket?

I booked the ticket online and this is the massage I got from them.
Dear Ms. XXX XXXX

This notification is being sent to you because one or more flight segments associated with the confirmation shown above is on a codeshare partner(s). This itinerary will remain in effect for 24 hours through Mon., Feb. 24, 2014. Once our codeshare partner accepts this reservation your fare will be guaranteed, your ticket will be issued with the form of payment authorized and a receipt will be sent to you.
So I went online to brussels a day later and checked and the flight was reserved there fully do for me that ment that it went through and since it doesn't say to call united airlines I didnt call.
Now the supervisor told me its my fault that I didn't call them to confirm since I booked it with them he is saying that since I didn't get a receipt I should of called them so I told him this is not the first time I didn't get a receipt from united so since it didn't say to call them I didn't see any reason to call them.
I spoke to him for 20 mins so at the end he told me that I don't have a choice but to book a ticket for 200$ extra and then I can call the customer care and talk to them but he would not give me their number or pass me to them so now I'm screwed

popcorn1508 · « **Reply #19 on:** March 09, 2014, 01:26:39 PM »