I just attempted to transfer Starwood points to a family member at the same address. First, I was told that it would take several days for the transfer to go through (while in the past, I know that they've done it for me while I was on the phone). Then, several days later, I received the following email:
We are unable to fulfill your request to transfer Starpoints at this time. A change of residential address has recently occurred on one or both accounts.
To complete this transaction, we require proof of residency--in the form of one of the documents listed below--to be sent to us showing the residential address for the account(s) that were recently updated.
Please fax one (or more as needed) of the below documents to the Starwood Preferred Guest Program Services department at 519-633-3658 or you may scan your documents and email to us at internaltransfers@starwoodhotels.com.
1. Drivers License
2. Utility Bill
3. Household bill (must have name and address listed)
4. Voter's registration
Please be sure to list your full name, Starwood Preferred Guest account number and Ref # on the fax.
Has anyone had this experience as well? Has the policy on transfers changed recently? Is there a length time that I would need to wait after an address change, before doing a transfer?
I would appreciate any insight that anyone might have on this issue.
Thank you.
