Author Topic: Premium Price Mistake ex-EU (DoT Will Not Force United To Honor Tickets) (Read 178343 times)

Yosef_S · « **Reply #640 on:** February 11, 2015, 05:37:03 PM »

Quote from: MosheD on February 11, 2015, 05:27:56 PM

Just another point...
If iyh bezh plz G-d these are ticketed you will earn miles exceeding the value of the ticket!
OMG

Quote from: ShlockDoc on February 11, 2015, 05:28:58 PM

Are you sure?

I calculated that under the current rules, my LHR-ZRH-MUC-TLV-FRA-ORD trip with all fare bonuses would earn me 18,120 UA miles. Unfortunately though, and I would imagine this is the case for many of those who bought tickets, my flights are in March, after the switch to UA's new earning structure where miles are earned based on price paid. Now unless for some crazy reason the miles get calculated based on the intended fare for the ticket (the GBP fare before the incorrect conversion) instead of the glitch fare (the DKK fare I paid), the ticket will not in fact earn me very many miles at all - if credited to UA.

Yosef_S · « **Reply #641 on:** February 11, 2015, 05:38:16 PM »

Quote from: YOSEF on February 11, 2015, 05:32:59 PM

Could use some educated advice:
1. I booked LHR-ZRH(layover)-TLV(dest)-ZRH(layover)-LHR.

2. I got an email from United when I booked stating:
united.com Codeshare Flight Ticketing Delay
Dear YOSEF,

This notification is being sent to you because one or more flight segments associated with the confirmation shown above is on a codeshare partner(s). This itinerary will remain in effect for 24 hours through Thu., 12 Feb., 2015. Once our codeshare partner accepts this reservation your fare will be guaranteed, your ticket will be issued with the form of payment authorized and a receipt will be sent to you.

3. I checked the PNR on United.com and its missing the TLV-ZRH leg.

4. I checked the PNR on Swiss.com, and it has all the legs.

So: should I call UA and try to get them to issue the ticket? Or leave it and hope for the best?

Thanks!

I have the same issue with itins that have codeshare flights (LX, TK). For now I'm waiting to see what their next move is...

chucksterace · « **Reply #642 on:** February 11, 2015, 05:44:41 PM »

USA Today has a statement from United -

http://www.usatoday.com/story/todayinthesky/2015/02/11/mistake-fares-united-1st-class-to-europe-sold-for-just-68/23234223/

Quote

"United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings."

Redbull3 · « **Reply #643 on:** February 11, 2015, 05:45:46 PM »

Quote from: chucksterace on February 11, 2015, 05:44:41 PM

USA Today has a statement from United -

http://www.usatoday.com/story/todayinthesky/2015/02/11/mistake-fares-united-1st-class-to-europe-sold-for-just-68/23234223/

Fork, meet it.

Yosef_S · « **Reply #644 on:** February 11, 2015, 05:46:33 PM »

Quote from: chucksterace on February 11, 2015, 05:44:41 PM

USA Today has a statement from United -

http://www.usatoday.com/story/todayinthesky/2015/02/11/mistake-fares-united-1st-class-to-europe-sold-for-just-68/23234223/

Who's ready for a DOT battle?

AJK · « **Reply #645 on:** February 11, 2015, 05:51:10 PM »

Can't say I didn't expect this.

But will be interesting to see what DoT does.

Everyone should probably file a complaint sooner rather than later.

nobiggy · « **Reply #646 on:** February 11, 2015, 05:52:12 PM »

http://www.dot.gov/airconsumer/file-consumer-complaint

Emkay · « **Reply #647 on:** February 11, 2015, 05:52:40 PM »

Quote from: AJK on February 11, 2015, 05:51:10 PM

Can't say I didn't expect this.

But will be interesting to see what DoT does.

Everyone should probably file a complaint sooner rather than later.

I'm sure they thought about that before finalizing that they will be canceling

chucksterace · « **Reply #648 on:** February 11, 2015, 05:52:55 PM »

The second my reservation is cancelled out .. complaint time

AJK · « **Reply #649 on:** February 11, 2015, 05:53:44 PM »

Quote from: chucksterace on February 11, 2015, 05:52:55 PM

The second my reservation is cancelled out .. complaint time

+1

Not before.

nobiggy · « **Reply #650 on:** February 11, 2015, 05:54:12 PM »

Quote from: chucksterace on February 11, 2015, 05:52:55 PM

The second my reservation is cancelled out .. complaint time

+1
Right now I'm ticketed and I'm not complaining.

Yosef_S · « **Reply #651 on:** February 11, 2015, 05:55:36 PM »

Quote from: AJK on February 11, 2015, 05:51:10 PM

Can't say I didn't expect this.

But will be interesting to see what DoT does.

Everyone should probably file a complaint sooner rather than later.

True. But I don't think you can do that until the they actually cancel it. Until then, what are you complaining about?

What I would suggest, is that for anyone who hasn't already done so, either take a screenshot of or print the itinerary on United's website where it says that it was ticketed and confirmed (or just confirmed) before they cancel it and you lose the proof that you once had a reservations.

Elchay · « **Reply #652 on:** February 11, 2015, 06:00:00 PM »

Bummer

Matovu · « **Reply #653 on:** February 11, 2015, 06:02:19 PM »

@AJk wins this !

Hershelsdeals · « **Reply #654 on:** February 11, 2015, 06:03:37 PM »

Another statement. United Airlines will not honor the super cheap first class tickets caused by computer glitch http://t.co/rEHtiI5U6K http://t.co/CCC7iOXi2I

D93 · « **Reply #655 on:** February 11, 2015, 06:04:00 PM »

Quote from: Yosef_S on February 11, 2015, 05:55:36 PM

True. But I don't think you can do that until the they actually cancel it. Until then, what are you complaining about?

What I would suggest, is that for anyone who hasn't already done so, either take a screenshot of or print the itinerary on United's website where it says that it was ticketed and confirmed (or just confirmed) before they cancel it and you lose the proof that you once had a reservations.

You can also go to your reservation on UA.com and have them email you your receipt which has the ticket # and all the info on it

Mech · « **Reply #656 on:** February 11, 2015, 06:06:35 PM »

http://www.businessinsider.com/united-airlines-will-not-honor-the-super-cheap-first-class-tickets-caused-by-computer-glitch-2015-2

ShlockDoc · « **Reply #657 on:** February 11, 2015, 06:07:15 PM »

I don't remember who posted this upthread but it's worth reposting. We appear to be in step 7b.

http://www.flyertalk.com/forum/24330551-post470.html

etech0 · « **Reply #658 on:** February 11, 2015, 06:07:36 PM »

Quote

This error in the application of the exchange rate primarily impacted individuals who live outside of Denmark and who were not traveling to or from Denmark but were attempting to book tickets using United’s Denmark site.

Read more: http://www.businessinsider.com/united-airlines-will-not-honor-the-super-cheap-first-class-tickets-caused-by-computer-glitch-2015-2#ixzz3RTrrwiRF

Hmmmm
Now who could that be?

Yosef_S · « **Reply #659 on:** February 11, 2015, 06:07:46 PM »

Official tweet issued: https://twitter.com/united/status/565648072047603713

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Author Topic: Premium Price Mistake ex-EU (DoT Will Not Force United To Honor Tickets) (Read 178343 times)