I originally booked a flight with Delta airlines direct going from TLV-JFK on August 8 for 2 adults and 2 infants. Just a week before the flight, on August 1st, we got notified that our flight was cancelled due to rising conflict in the israel gaza war. The official delta policy is that they must reschedule on a new flight. However, they had no flights that were available and only offered a flight from PAris to JFK through Air France. We used a travel agent to get us onto an Elal flight from TLV- Paris which we had to pay out of pocket, $1800. This is the first thing I wanted to know about, how can I get delta airlines to reimburse me for the flight from TLV-Paris.
The second part of my story is about the anti semitism we experienced in Paris airport. Due to the last minute change of our flight, my 2 children were not registered in the system for the flight from Paris and we were told that we will need to recheck in at Paris airport. We landed at CDG and after picking up our luggage and walking 20 minutes to a different terminal for our Air France flight to recheck in for our flight to JFK, we experienced a terrible saga. Right before the baggage drop there was a line with a woman standing there checking the passports and boarding passes. She asked me for the passports and I put them down on the desk right in front of her since I am religious and it is better to do so and not hand it to a woman directly. Also, the desk was anyways there and I was holding 4 passports which either way made sense to put them down. She got so angry and started yelling and screaming "why dont you pass it to me? you dont respect me?" she repeated this a few times. She said I cant let you on i will call my supervisor. So we thought that the supervisor would come and let us on. When the story was repeated to the supervisor, she took our passports and started scanning them with her phone. It looked like she was videoing. She as well told us that when you are asked to pass the passports we must pass it. we started getting harassed that it seems like we never travelled to the states, we dont know that we have to give in passports, we tried apologizing but she just went on to the next people. We were totally lost and confused and did not know what we did wrong and that she was actually serious about us not going on for no reason.
we were lost and confused and there was not much time left until our flight was scheduled to depart. we tried going back to the previous line that we were on to check ourselves in, where they were pretty nice to us, and they took the passports and boarding passes, scanned them and said they see that we were asked 35 questions which we did not answer (which was totally made up) and they are sorry but we are denied from the flight. She took a pen and crossed out all 4 boarding passes and did not give them back to us.
in the meantime the woman who started this ordeal was threatening us that we should go to the US embassy since we are denied entry to the US, she was yelling that we don't respect her and none of her colleagues or the staff said anything.
By then we realized we were in a dangerous place and they were all just harassing us for anti semitic reasons. we left that area all confused and had no clue what to do so we immediately went to try to get onto the next flight but there were no flights until the next day which was friday afternoon. we couldn't take that flight since it was going to be shabbos and also there was no way we would stay overnight.
I called my travel agent and said he must get us onto any flight asap since we were threatened and did not want the situation to escalate by us being there. He found 2 seats on Norse airlines for $3054 total. It was not something we could afford at all especially on the spot and after spending so much money on the flights in the first place but we had to get out of there.
any suggestions for help would be appreciated.
