I booked award ticket on Turkish for flight on Sunday -- half family booked through United, other half through Aeroplan. I want to (a) request Kosher food, and (b) request that we all be seated together. Turkish continues to tell me (i.e. multiple calls) that they cannot access my reservation but I should make the request at the airport (which will be too late for the food), and United and Aeroplan say there's nothing they can do on their end, as this is a Turkish issue.
Any advice?