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youare now chatting with April.
you: Hi !I would like to ask if i could upgrade my gold card to platinum?
April: Hi, welcome to American Express Chat. My name is April. How can I help you today?
you: Hi April!
you: Is your name realy April?
April: Yes.
April: It's my real name.
you: oh wow!
you: nice name!!!
April: Thank you.
you:00000
April: Thank you for the confirmation.
April: Am I chatting with A European?
you: yes
April: Thank you.
April: Let me quickly check the quickly check the eligibility for conversion.
April: Thank you for waiting.
April: I apologize, I see that as of now your card is not eligible for the upgrade.
you: When i login thats what i get on top of my card:
you: "Congratulations! Based on your history with American Express, you're invited to apply for an upgrade to the Business Platinum Card®. Upgrade today and you can earn 30,000 points and focus on what's next for your business. Learn more."
April: That is available on invitation, I am sure there must be a direct link for application submission.
you: The problem is that after i press on the link it tels me that the offer is not availeble for me
you: That is called "teasing"!!!
you: AMEX has to make up his mind!
April: Not at all, let me try it one more time
you: (I hope you understand me..)
April: Absolutely I do understand being a card holder and a customer myself.
you: Oh wow tht is great!
you: Working for your self
you: Did you ever try to chat with yourself
April: (smile)
April: I see that it is an invitation for upgrade, you will very soon receive the RSVP code that will help you in upgrading the card.
you: how soon?
April: I request you to please wait for few days, may be for a week to get that.
you: is there any way to expedide it?
April: Let me check how we can help you on this.
you: Thanks!!
April: You're welcome.
April: Thank you for waiting.
April: I have checked all that can be done, however, as these are automated process, I request you to please wait to receive the promotional code.
you: Ok thanks
April: You're welcome.
April: American express does anything and everything for the convenience of our valuable card members!
you: could you please give me the convo ID?
April: Sure.
April: It is 0000000.
you: Thanks!
you: by the way where are you located?
April: We are located in India.
you: How are the AMEX promotions by you?
April: There is no discriminations in offer on any basis in American Express, so every where it is the same.
you: Nothing to do with discriminations i know for a fact that in germany they dont have as good offers as in the US!
April: It also depends on the local governance rules and policies.
you: oh now you are talking...
April: There are rules that has to be followed and therefore only to an extent it can be extended.
you: So is there any diffrents?
April: Absolutely there are difference, but you will always see American Express on the top of benefits.
you: Thanks !
you: Have a great one!