I can really use some advice here, I'll try to keep the info short and to the point.
Back in may I ordered an s8 online and (thought) I had chose expedited shipping, but on the confirmation page it said ground shipping. I called t-mobileand they said they'll cancel the original order and reorder with expedited shipping. Apparently they never cancelled the original order and I recieved 2 phones. I called again amd was told that they can see the order was cancelled and not sure why they sent the 2nd phone and I should return it.
Thinking that I was being nice by not insisting that they pick up the phone, I took my time returning it, and finally made it to a store in early August.
Currently, I noticed that I was still being billed for the phone. I called today to inquire about it and was told that they never recieved the phone, and I need to provide proof that I returned it to the store.
The rep also told me that she sees no record of them telling mw they would cancel my original order and I'm way outside of the return policy.
She also told me that my phoneis currently active on a phone number thats not in my account, and since its not in my account they cant share that information with me.
I tried escalating to no avail.
Any suggestions on what my next step should be? Anyone have a contact at t-mobile?
Also, is there a way to track a phone with just the imei# even if it was never connected to any of my accounts?
Tia for any help.