I am having such trouble with a TD CC.
About a month ago my card had a security alert, I called in and after going through all of the security and public records questions I was told they can't remove the block and that I would need to go to a TD branch with 2 forms of ID. I did that, and then they told me they can't remove the hold and they were reviewing my account and would get back to me when the review was complete.
Its almost a month already and my card is still blocked, nobody has called me back and every time I call in they tell me the card still needs to be reviewed. Nobody seems to know why the card is blocked and there is no way to get in touch with the people blocking the card.
Do I have any rights? Who can I call to get them to straighten this out?