Maybe adding the suite award is what causes the issue. They cancelled the original reservation and made the second guest checking in create their own reservation and pay the higher price for the suite. Wouldn't budge without the globalist there to check in.
Wow!
I mean the globalist can always make a new GOH res
Did you tell them he wasn’t coming or that he would come later?
I’ve done this many times in US and non US properties including Hawaii as well and the worse that happened is that they didn’t want to give extra globalist benefits until globalist shows up